Key skills
Customer-facing technical rolesDatabase management systemsProgramming languagesCloud infrastructureKubernetes/GKEUnix/LinuxWindowsMessage SystemsEnterprise data environmentsSnowflakeBachelor’s degreeCommunication skillsPythonJavaSQLShellBigQueryDatabricksKafkaAWSAzureGoogle CloudKubernetesGKEMySQLOracleSQL ServerCommunicationCustomer SuccessAccount ManagementSales
About this role
Striim is a unified data integration and streaming platform that connects clouds, data, and applications. They are hiring a Senior Field Engineer to engage with customers throughout the life cycle of the Striim Platform, focusing on onboarding, solution architecture, and technical enablement.
Responsibilities:
- Onboard new Striim customers, delivering learning, solution strategy, technical enablement, and implementation guidance during the deployment process
- Lead customer technical teams during development phases to implement best practices and innovate enterprise adoption challenges
- Support the seamless transition from pre-sales prototypes to post-sales production scale experiences
- Collaborate with customer success and account management teams to conduct periodic health checks with customers, ensuring operational excellence with Striim
- Be the Striim product expert, coach, and trusted technical advisor during deployment
- Be the in-house customer champion, coordinating with Striim customer support and stakeholders to drive technical advocacy, product evolution, and technical innovation
- Proactively engage existing Striim customers to realize technology value with further adoption of the Striim platform, demonstrating new applications and use cases for Striim
- Increase internal knowledge base by developing and/or maintaining documentation related to Striim implementations, best practices, and troubleshooting
- Track customer issues, collaborate with support on customer-training-related matters, and work with customer to develop and track product feature requests (PFRs)
- Report on the status of key accounts, including escalations, to the manager and Customer Success Manager (if applicable)
Requirements:
- A successful candidate must be based 100% remote somewhere in the Continental United States
- 7+ years of experience in customer-facing technical roles, e.g., Sales Engineer/Pre-sales Engineer, Solutions Architect, Data Engineer, Customer Success Engineer
- 7+ years of experience with database management systems software such as Oracle, MySQL, Microsoft SQL Server, and SQL Programming Language
- 7+ years of experience programming languages such as Java, Python, Shell scripting
- 7+ years of experience or deep core knowledge of Cloud infrastructure and Data Services such as Amazon AWS, Microsoft Azure and Google Cloud
- Working proficiency and knowledge of Kubernetes/GKE
- Deep knowledge in working with configuring, and troubleshooting Operating Systems based on Unix/Linux and Windows
- Experience working with Message Systems such as Kafka and JMS
- Experience in working with Enterprise data environments and Mission Critical IT systems is desirable
- Excellent written, verbal, and presentation communication skills
- Bachelor's degree in Information Systems, Computer Science, Computer Engineering, or Information Systems
- Knowledge of Snowflake, Google BigQuery or Databricks