Principal Sales Engineer

Cortex is an internal developer portal that enhances developer productivity and service quality. They are seeking a Principal Sales Engineer to take ownership of customer experiences and collaborate with Sales, Marketing, and Engineering to impact product direction and company culture.

Responsibilities:

• Establish relationships with engineering, SRE, DevX, and security teams acting as their technical resource throughout the pre-sales cycle
• Work side-by-side with our account executives to technically scope opportunities and partner on pre-sales engagement
• Understand and empathize with service architecture hurdles and headaches, delivering valuable technical solutions
• Guide prospects in implementing Cortex best practices and delivering ad hoc product sessions
• Implement internal solutions or enhance processes that improve quality of life for other sales engineers on the team
• Provide guidance and feedback to engineering and product development teams from experiences in the field
• Ensure the technical win for Cortex with tailored product demonstrations, guided enablement and onboarding, as well as routine technical office hours
• Work strategically and creatively to ensure the prospect’s success during implementation, devising innovative solutions when appropriate
• Attend conferences, helping to evangelize Cortex to the engineering community
• Up to 50% travel required
• Coach, mentor, train, and provide feedback to more junior members and additionally your peers on the Sales Engineering team

Requirements:

• B.S. in Computer Science, Computer Engineering, Electrical/Mechanical/Aerospace Engineering or related field, or equivalent work experience
• 8+ years of hands-on industry experience at high growth start-up environment
• Strong understanding of microservices and SaaS product to answer technical questions or concerns from customers
• Experienced with writing scripts, automation, and operations for setting up, onboarding customers
• Strong written and verbal communication for driving adoption and resolve questions/concerns/objections from customers
• Highly organized, flexible, with can-do attitude
• Strong problem investigation and resolution skills
• Ability to mentor and coach junior team members
• Ability to provide guidance and feedback on best practices in pre-sales execution to leadership
• Experience with several technologies in the software development and monitoring space such as APM, Observability, Security and Compliance, Containerization and Orchestration, Code Coverage, etc