Customer Service Specialist - FMLA

HealthMark Group is dedicated to providing excellent customer service to clients, patients, and requestors. The Customer Service Specialist role focuses on assisting with disability and FMLA paperwork, ensuring customer satisfaction, and maintaining accurate records while meeting daily goals.

Responsibilities:

• Assist clients, patients, and requestors with the status of requests for disability and FMLA paperwork
• Making sure we are providing detailed information to clients, patients, and requestors
• Ensure notes are accurate and detailed. All actions require a note in Med-Release
• Respond promptly to a high volume of customer calls and e-mails regarding Disability and FMLA paperwork
• Provide excellent customer service promptly with accurate and concise information
• Effectively and efficiently communicate with customers through various channels
• Build strong value-based relationships with customers - a passion for customer interaction is a must!
• Ensure customer satisfaction is a primary goal
• Follow procedures, guidelines, and policies set in place
• Data entry and other duties as assigned
• Fax and/or email records securely to requestors
• Must monitor the FMLA email to ensure emails are staying up to date
• Must meet daily goals

Requirements:

• Excellent communication skills, strong analytical and problem-solving skills
• 1+ year of call center experience
• Ability to multi-task, prioritize duties, and have strong time management skills
• Willingness to learn
• 50 WPM
• Proficient computer skills with software applications such as Microsoft Office
• Maintain a positive, empathetic, and professional attitude toward customers always
• High school diploma or GED required
• Customer service: 2 years
• Call center: 1 year
• Previous Medical Industry Experience preferred but not required
• Healthcare Experience: 1 year (Preferred)