Customer Success Manager, Life Sciences

Tulip is a leader in AI-native frontline operations, helping companies with composable, connected apps for improved efficiency and traceability. The Customer Success Manager will manage customer accounts, guide clients in utilizing Tulip's tools for operational improvements, and coordinate across internal teams to enhance the Customer Success function.

Responsibilities:

• Manage a portfolio of customer accounts by monitoring their adoption, utilization and overall health of their deployment
• Serve as internal customer champion
• Guide customers to use Tulip as a tool to improve their operations through digitization, including recommending new use cases, tracking and communicating ROI
• Act as a trusted partner to customers to ensure and manage contract renewals and support commercial expansion
• Coordinate across internal teams, from Customer Support, Professional Services, Product Management, and Sales
• Build and improve internal processes and content, as mechanisms to scale up and mature the Customer Success function

Requirements:

• BA/BS (MBA/Masters preferred)
• 5+ years of experience in Account Management, Customer Success, Product Management, Management Consulting or other client-facing roles in the Life Sciences industry
• Experience with change management in a GxP manufacturing and operations
• Experience creating and leading stakeholder & executive presentations, working with enterprise corporations and multicultural business environments
• Experience coordinating and leading actions among cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services)
• Bias for action and client impact
• Passion for continuous improvement and digital transformation
• Comfortable in a fast-paced, technology-driven business environment
• Ability to travel (estimated up to 15%)