Customer Service Representative

Globe Life is committed to empowering its employees and fostering a caring and innovative culture. They are looking for a Customer Service Representative to engage with customers, answer inquiries, and process requests for policyholder accounts.

Responsibilities:

• Answer and return calls from policyholders and agents effectively and professionally
• Addresses customer complaints and determines appropriate solution
• Process daily requests from agents and policyholders with high accuracy
• Complete ongoing training with products and processes within the customer service department
• Daily review and preparation of all incoming documents and policyholder requests received in office
• Assist with daily workflow and distribution of processing by scanning and indexing to Onbase
• Be in constant communication with team concerning incoming documents from policyholders and agents throughout the day
• Assist with return mail and proper follow up
• Assist with the distribution and mailing of outgoing letters generated by the customer service team
• Watch for trends, issues or potential fraud along with assisting with agent practice investigation
• Assist with complaint research, follow-up and resolution
• Complete assigned projects in the planned timeframe

Requirements:

• Experience in a customer service role required
• A high level of integrity, confidentiality, flexibility and support of management is always expected
• Excellent analytical skills and attention to detail
• Ability to handle and prioritize multiple tasks and meet deadlines
• Ability to work well under pressure
• Positive and helpful attitude
• Ability to be a team player and be able to work independently
• Proficiency in Word and Excel helpful
• Reliable and predictable attendance of your assigned shift
• Ability to work full time and/or part time based on the position specifications