Principal Product Manager, Payments

Tessitura is a non-profit company dedicated to helping arts and cultural organizations thrive. The Principal Product Manager for Payments will lead the Payments team to deliver industry-leading payment experiences, contribute to the strategic evolution of Tessitura Merchant Services, and manage product development processes.

Responsibilities:

• Coalesces member feedback, industry experience, and market research to build a product strategy and roadmap by collaborating with the Payments Team leadership to define and execute the product vision for payment experiences onsite and online
• Contributes to the unified product roadmap and vision for the Tessitura platform, which provides visibility and guides strategy across the company
• Facilitates our product development process, including coalescing member research and feedback to understand payment pain points and opportunities, and applying industry experience, market research, and metrics to build a product strategy and roadmap
• Prioritizes projects and features, ensuring that we deliver the highest value to the most users, balanced with our product roadmap, business objectives, and strategy
• Communicates effectively internally and externally about product strategy, roadmap, releases, defects, and broader product evolution
• Conducts analysis in order to translate complex member workflows into clear product requirements and user stories for the engineering team
• Manages and prioritizes the product backlog balancing feature work with day-to-day maintenance including defects and question cards
• Creates and manages KPIs for new feature adoption and build product strategies to achieve our goals
• Collaborates on ensuring payment compliance across all regions in which Tessitura operates
• Collaborates with the Innovation group, defining the business goals and necessary scope of roadmap items so that the engineering team can create realistic timelines and estimates
• Partners with the Tessitura Merchant Services Operations team to align product development with service delivery
• Works closely with Product Marketing, Learning and other Tessitura departments (Member Success, Support, On-Boarding and Consulting) to translate new features/releases into trainable and successfully adopted features
• Supports Growth Team's initiatives on competitive positioning and go-to-market strategies for payment features

Requirements:

• 8+ years of product management experience, preferably in B2B SaaS and/or payment technology or related experience
• Understanding of payment processing, including compliance requirements (PCI, DSS), fraud prevention and financial reconciliation
• Expertise in payment industry trends, regulations, and emerging technologies (digital wallets, alternative payment methods, etc.)
• Experience working collaboratively with engineering teams to deliver technical products
• Strong analytical skills with ability to use data to inform product decisions
• Excellent communication and collaboration skills with ability to work effectively in team environments
• Experience in nonprofit, arts and culture or mission-driven organizations
• Experience with the Adyen payment processing platform
• Understanding of CRM, ticketing, of fundraising workflows
• Knowledge of international payment processing and regional requirements
• Experience with Tessitura Software
• Familiarity with AWS cloud services and modern API architecture
• Experience with integrations of modern ecommerce payment methods and fraud prevention