Skills Strategy Manager (Customer Success)

Workera is an AI-native company transforming how enterprises measure and develop talent in the age of AI. They are seeking a Skills Strategy Manager to serve as a strategic partner and program leader for enterprise clients, guiding workforce transformation and driving successful deployment of Workera’s platform.

Responsibilities:

• Develop a strong understanding of Workera’s AI-powered platform, customers, and business model
• Take ownership of active enterprise accounts and lead key workstreams within customer deployments
• Build trusted relationships with primary customer stakeholders
• Deliver initial program milestones on time and with high quality, ensuring strong launch readiness
• Identify opportunities to use AI tools and automation to increase leverage and impact in your function
• Fully own the lifecycle of multiple enterprise deployments (implementation, launch, adoption, renewal support)
• Deliver executive-ready insights and QBRs that clearly connect skills data to ROI and workforce outcomes
• Proactively identify adoption risks using engagement and outcome metrics and implement targeted interventions
• Partner with Sales to support expansion conversations within existing accounts
• Contribute to shaping best practices in operating as an AI-first organization
• Serve as a strategic advisor to C-suite and senior leaders on skills-first workforce transformation
• Influence product roadmap through structured customer feedback and advocacy
• Contribute to scalable playbooks and AI-enabled delivery models within Customer Success
• Demonstrate measurable customer impact, including strong adoption, retention, and expansion outcomes

Requirements:

• 6+ years in enterprise SaaS or technology-enabled environments; including experience in program leadership, human capital transformation, assessments, management consulting, or strategic customer-facing roles
• Demonstrated experience leading complex enterprise deployments, driving adoption, and managing cross-functional execution in ambiguous environments
• Proven project management skills — coordinating cross-functional teams, managing complex projects, and driving structured execution that ensures customer value realization
• Experience in Strategic Customer Success or Account Management
• Strong data-driven, communication skills with the ability to influence executives
• Growth mindset with a passion for continuous learning and experimenting with AI tools
• Resilience, grit and adaptability - operate confidently through ambiguity and challenging customer situations
• Comfort working in an AI-first environment where intelligent automation and experimentation are part of daily operations
• Strong systems thinking — ability to understand how your work connects to a broader AI-driven platform and enterprise customers
• Demonstrated ability to leverage AI tools (e.g., ChatGPT or equivalent digital assistants) to improve productivity, insight generation, or decision-making in your work context
• Background in I/O Psychology with client-facing experience
• Experience working in face-paced, high-growth environments
• Proven success managing large, complex enterprise accounts (ACV $100K+)
• Familiarity with workforce analytics, predictive modeling, or AI-driven decision support