Senior Business Analyst

Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services, and they are seeking a Senior Business Analyst to join their team. In this role, you will drive enterprise-wide improvement across clinical and operational ecosystems by analyzing healthcare workflows and developing technology solutions that enhance patient and employee experiences.

Responsibilities:

• Lead end‑to‑end requirements analysis for healthcare transformation initiatives, including elicitation, documentation, validation, and change control
• Conduct current‑state assessments and design future‑state workflows that enhance operational efficiency and support system improvements
• Develop clear, complete, and testable requirements, including business, functional, non‑functional, data, integration, and user experience (UX) specifications
• Partner with Quality Assurance teams to support test plan development, test script creation, and requirements traceability throughout the project lifecycle
• Participate in User Acceptance Testing (UAT) and assist with go‑live preparation, deployment readiness, and post‑implementation stabilization
• Create high‑quality documentation, such as process flows, user stories, visual prototypes, and knowledge‑transfer materials
• Engage and collaborate with stakeholders across clinical, operational, and technical teams to ensure alignment and successful execution of project goals
• Other projects and duties as assigned

Requirements:

• Bachelor's degree in Information Technology, Computer Information Systems, Business Analytics or a related field
• 7+ years of experience in a Business Analyst or System Analyst role, preferably supporting complex, cross-functional initiatives
• Demonstrated expertise in requirements management and process optimization with a track record of delivering actionable, high-quality documentation
• Strong experience working within Agile/Scrum environments, including participation in ceremonies, backlog refinement, and user story creation
• Proven ability to influence and collaborate with clinical, operational and technical stakeholders at all levels
• Experience using workflow/project management and UX/design tools (e.g., ClickUp, Figma, Vision, or similar)
• Experience with healthcare operations, clinical workflows, or healthcare technology solutions
• Familiarity with integration projects, data requirements, or enterprise software implementations