Customer Account Manager

GCG is a company dedicated to powering, connecting, and automating the world. They are seeking a Customer Account Manager to serve as a liaison between customers and the company, managing sales order processing, customer communications, and ensuring delivery performance.

Responsibilities:

• Serve as primary contact for all customer communications
• Process RFQ’s, follow to completion
• Support new product launch, coordination and management
• Communicate order status to customers in a timely manner
• Follow the RMA process
• Update customer communication log as needed
• Run reports on delivery performance, open orders, and other data as required
• Build and maintain customer relationships to increase sales
• Identify customer and market trends
• Assist other departments as needed, interacting heavily with the Customer Service team
• Complete all corporate training requirements
• Comply with ISO-9001 quality standards
• Set and track personal & business goals

Requirements:

• Customer Service/Account Management experience in production or manufacturing industry required
• Strong written and verbal communications
• Demonstrated experience with Windows and MS-Office (MS-Excel, MS-Word, MS-Outlook)
• Experience using an ERP system
• Ability to manage multiple tasks effectively
• Strong organization and attention to detail
• AS degree or 3-5 years experience in customer service/account management related function preferred
• Experience in an electronics-manufacturing environment preferred