Product Businss Analyst, Digital Solutions

Crum & Forster is a well-established insurance provider with a strong commitment to customer service and employee satisfaction. They are seeking an experienced Product Business Analyst to support the design, delivery, and quality assurance of insurance products, collaborating closely with Product Owners and technology teams to translate business needs into clear requirements and ensure effective User Acceptance Testing.

Responsibilities:

• Partner with Product Owners, Underwriters to define business and functional requirements in the form of user stories, acceptance criteria, and supporting documentation
• Support backlog refinement, sprint planning ensuring requirements are clearly defined, prioritized, and ready for development
• Be an active participant in Agile ceremony meetings (stand up, refinement, prioritization, sprint planning) for assigned projects
• Identify, define, and document recommendations and requirements for new product solutions and enhancements
• Identify opportunities for requirement reuse, process improvement, and product optimization
• Plan, coordinate, and execute user Acceptance Testing (UAT) for system enhancements and new product releases
• Translate business requirements into end-to-end UAT test scenarios covering underwriting, rating, policy issuance, endorsements, billing, and related workflows
• Coordinate testing efforts with business users and cross-functional teams
• Log, track, and validate resolution of defects, ensuring issues are resolved prior to release
• Provide clear communication on testing status, risks, and results
• Manage multiple initiatives and competing priorities while maintaining high quality and meeting delivery timelines
• Act as a liaison between business users and technical teams to ensure shared understanding of requirements and solutions
• Communicate expected value to users by iteration (sprint, monthly, quarterly) with a focus on increasing end user satisfaction
• Provide documentation, training materials, product demonstrations and training end users for all modified and new systems, as needed

Requirements:

• Experience working in insurance industry – familiarity with Executive lines preferred (Professional Liability, Management Liability and eRisk)
• A bachelors degree and 3+ years of experience
• Strong organizational and analytical skills
• High degree of accuracy and attention to detail
• Proficient in Microsoft Office Suite
• Ability to work independently with moderate supervision
• Ability to thrive in a fast paced, deadline driven environment
• Working knowledge of Scrum and Agile Software Development Methodology
• Working knowledge of JIRA/Confluence
• Working knowledge of product development architecture
• Proficiency in the use of analytic tools
• Ability to work with large teams
• Understanding of design quality standards