Elegant Enterprise-Wide Solutions, Inc. is seeking a Project Manager for a remote role. The successful candidate will be responsible for managing incidents, coordinating resources, and ensuring compliance with incident management processes.
Responsibilities:
- Acknowledge and classify incidents based on the severity and adhere escalation steps as defined in the incident management process document
- For Severity 1 or Major Incidents, establish and provide timely updates to the stakeholders as well as coordinate efforts between resources/teams to bring the systems back to operational capacity
- Create and distribute After Action Review to department leadership, executive management and stakeholders
- Create/Maintain weekly status report of all open incidents
- Ensure compliancy in all aspects of the incident management
- Liese between Project Manager and various teams involved in the project
- Conduct weekly meetings and follow up status reports related to security risks that could impact daily operations
- Present any production impacting Change Requests to the Change Advisory Board to obtain necessary approvals
Requirements:
- 5+ years of experience as a Project Manager
- 5+ years of experience with MS Project
- 5+ years of experience with MS Visio
- 5+ years of experience with Waterfall methodology
- 3+ years of experience with BMC Footprints Ticketing System
- 3+ years of experience with Medicaid Healthcare eligibility
- 3+ years of experience with release coordination
- Experience with incident management
- Experience with PowerBI
- Experience with SQL
- Bachelor's degree
- ITIL certifications