Customer Service Specialist

UGREEN GROUP LIMITED is seeking a Customer Service Specialist to handle buyer email responses and assist in resolving post-sales product issues. The role involves conducting statistical analysis, collaborating with departments for product optimization, and continuously improving work methodologies to enhance user experience.

Responsibilities:

• Handle buyer email responses, accurately address customer inquiries and complaints, and assist Technical Support Engineers in resolving post-sales product issues
• Timely feedback on customer queries, conduct statistical analysis, and collaborate with relevant departments to drive product optimization and upgrades
• Regularly review work processes, continuously improve work methodologies and skills to provide more professional services, enhancing the user experience
• Undertake additional tasks assigned by the superior leadership

Requirements:

• English proficiency as a working language, with excellent communication skills when engaging with clients
• Strong language proficiency to swiftly comprehend customer emails and promptly draft responses
• Possess a high learning agility, adept at identifying, analyzing, and summarizing problems
• Diligent, proactive, patient, and committed to task execution with a high sense of responsibility
• Demonstrate effective communication skills and the ability to work harmoniously within a team environment