Business Analyst (IT) T4

Johnson Technology Systems Inc is a federal government consulting firm that provides technical services to various government agencies. They are seeking a Business Analyst (IT) T4 to manage and maintain the organization's internal and external knowledge base, ensuring information is accurate, discoverable, and user-friendly.

Responsibilities:

• Design, build, and maintain the wiki or knowledge base structures
• Create, edit, and curate documentation, guides, FAQs, and reference materials
• Establish and enforce documentation standards, templates, and style guidelines
• Organize content using clear information architecture (categories, tags, navigation)
• Ensure content accuracy, consistency, and version control
• Collaborate with subject matter experts to capture and document knowledge
• Review, audit, and retire outdated or redundant content
• Improve content discoverability and usability through search optimization and feedback
• Train team members on how to contribute to and use the knowledge base
• Monitor usage, identify gaps, and continuously improve documentation quality

Requirements:

• 2-4 Years of experience
• Experience managing a wiki, knowledge base, or documentation system
• Strong written communication and editing skills
• Ability to translate complex information into clear, user-friendly content
• Experience with knowledge base and wiki tools (e.g., SharePoint, ServiceNow, Confluence, MediaWiki, Git-based docs, etc.)
• Understanding of information architecture and content organization
• Strong attention to detail and content accuracy
• Ability to work independently and collaborate across teams
• Experience managing a wiki or knowledge base system (SharePoint, ServiceNow, Confluence, etc.)
• Ability to translate complex/technical information into user-friendly documentation
• Understanding of information architecture and content organization (taxonomy, tagging, navigation)
• Content governance experience (documentation standards, version control, content audits, accuracy control)
• Knowledge of SAP products
• Knowledge of various cloud platforms (e.g. AWS, AZURE, GCP)
• Technical background or familiarity with software development workflows
• Basic HTML, Markdown, or documentation tooling experience
• Experience with version control systems (e.g., Git)
• UX or content design experience
• Analytics or reporting on content usage and effectiveness