Product Manager, Platform & Operations

Rhythm Energy is a renewable energy and technology company that empowers individuals to manage their budget and environmental impact. They are seeking a Product Manager for Platform & Customer Operations to oversee backend systems that enhance the post-enrollment customer experience, ensuring reliability and scalability of internal platforms such as CRM and billing systems.

Responsibilities:

• Own the product vision and roadmap for Rhythm’s platform and customer operations stack: CRM, account management tools, billing and payments systems, pricing deployment tooling, and key third-party integrations
• Translate business and operational needs into clear PRDs, technical specifications, workflows, and implementation guides that engineering and operations teams can execute on
• Manage the full software development lifecycle for your area: discovery, scoping, prioritization, sprint planning, QA, launch, and post-launch iteration
• Partner with Operations and Customer Care to turn servicing and lifecycle insights into product improvements that reduce friction, lower handle time, and increase customer satisfaction
• Lead product delivery for:
• CRM and account tools used to manage active customer accounts and day-to-day servicing
• Billing and payments workflows, including invoicing, adjustments, credits, and collections in partnership with Finance and Operations
• Pricing and rate-change tooling used by Operations and Commercial teams for plan setup and changes
• Drive development and optimization of integrations between our internal systems and external partners/platforms, ensuring data flows are accurate, observable, and resilient
• Use SQL and analytics tools to: pull your own data, monitor KPIs across the post-enrollment lifecycle (e.g., billing accuracy, failed payment rates, time-to-resolve, cost to serve, NPS/CSAT), and size and prioritize opportunities
• Identify and deliver automation and tooling that remove manual work, reduce error rates, and improve the internal UX of Operations, Customer Care, and Finance teams
• Establish strong communication rhythms with stakeholders—regular updates, clear trade-off discussions, and crisp narratives around problem, solution, and impact

Requirements:

• 2–5+ years of product management or product owner experience, including owning roadmaps and shipping features in B2B SaaS, internal tools, platform, or operations‑focused products
• Proven success owning complex backend or internal systems that support customer lifecycle servicing (e.g., CRM, billing, payments, account management, support tooling, or similar operational platforms)
• Strong SQL skills and comfort working directly with data (e.g., Snowflake, Postgres, BigQuery) to validate hypotheses, define KPIs, and measure impact
• Experience working closely with backend engineering teams to design APIs, data models, and system behavior, and to ship high‑reliability features where correctness and data integrity really matter
• Exceptional stakeholder and business communication skills: you can speak the language of Operations, Customer Care, Finance, Commercial, and Engineering, and keep everyone aligned through trade‑offs and change
• Ability to untangle complex systems and workflows and turn them into clear, usable product solutions; you think in systems while caring deeply about UX for internal users
• Familiarity with CRM platforms (e.g., Salesforce or similar), billing/payments providers, and third‑party integrations is a plus; deep expertise can be learned if you bring strong product and communication fundamentals
• Background in industries with ongoing customer servicing and lifecycle management (e.g., energy, fintech, telecom, insurance, B2B SaaS) is preferred; energy domain knowledge is a nice‑to‑have, not a requirement