Group Manager, Product Design (JobEx)

Housecall Pro is a company dedicated to helping home service professionals streamline their operations and improve their lives. They are seeking a Group Manager, Product Design to lead design teams, ensuring products are intuitive and aligned with user needs while fostering a culture of creativity and innovation. This role involves strategizing across product offerings and collaborating with various stakeholders to enhance user experience and design quality.

Responsibilities:

• Help lead the design vision and strategy for your product design team, ensuring alignment with business goals and product roadmaps, while delivering measurable impact to our Pros’ workflows
• Mentor and level-up designers, providing feedback, guidance, frameworks, and thought partnership that improves team craft and decision-making
• Drive product strategy through design, partnering with PMs and engineering leads to define problem spaces, shape roadmaps, and identify opportunities that move the business forward
• Help define and evolve Housecall Pro’s interaction patterns, information architecture, and multi-surface design system, ensuring cohesion across teams and surfaces
• Run and facilitate deep discovery, including research synthesis, field studies, workflow modeling, and prototype-driven exploration. Translating ambiguous spaces into aligned product direction
• Advocate for design thinking and a customer-first mindset across the organization, ensuring the team focuses on delivering delightful user experiences
• Analyze and track design metrics to measure the effectiveness of design solutions and continuously improve design outcomes
• Communicate design rationale clearly and persuasively to executives, cross-functional stakeholders, and product team, framing decisions through customer value and business outcomes
• Bring new ideas and next-generation experiences to the table, exploring emerging patterns in mobility, AI, automation, and workflow design that meaningfully improve Pros’ day-to-day lives
• Balance hands-on design work with strategic leadership to meet both short-term and long-term design objectives

Requirements:

• 8+ years of experience in product design, with at least 3 years in a leadership role managing design teams
• Bachelor's degree in UX/UI design, interaction, a related field, or equivalent work experience
• Demonstrated ability to elevate design quality, influence strategy, and deliver experiences that measurably improve user workflows
• A portfolio demonstrating systems-level thinking, domain ownership, design leadership, and work that shaped product direction, not just UI output