Director of Product Design

Jellyfish is looking for an experienced and visionary Director of Product Design to lead their design organization and shape the future of their platform. This role involves defining the design vision for a complex, multi-product SaaS platform and collaborating closely with various teams to enhance the user experience and drive innovation.

Responsibilities:

• Define and communicate the product design vision, ensuring alignment with company goals and product strategy
• Champion an AI-first design approach, integrating emerging technologies and design methodologies to reshape our product for an AI future
• Partner with Product and Engineering leadership to drive innovation, prioritize design initiatives, and leverage the user experience to achieve business outcomes
• Manage and mentor a high-performing team of designers
• Create and evangelize design principles, standards, and processes that scale across product lines
• Oversee the end-to-end design process — from discovery and research to interaction design, prototyping, and usability testing
• Improve the craft of design by incorporating AI tools/techniques and optimizing SDLC
• Maintain and enhance a robust design system that accelerates development velocity and improves usability
• Use data-driven insights and customer feedback to iterate and continuously improve the user experience
• Bring deep empathy for users (from engineering leaders to enterprise executives) and understanding of their needs in order to translate complex workflows into intuitive, human-centered experiences
• Lead research efforts and turn qualitative and quantitative insights into actionable design decisions
• Ensure design thinking and customer understanding are embedded throughout the product development lifecycle

Requirements:

• 10+ years of experience in product design for SaaS or enterprise software, with at least 3+ years in a leadership capacity
• A technical mindset — comfortable collaborating with engineers, understanding data models, and designing for complex, data-rich workflows
• Experience building or integrating AI-powered user experiences, ideally in B2B or technical domains
• Deep understanding of enterprise UX patterns, systems thinking, org complexity, and scale requirements
• Excellent communication and storytelling skills — able to influence through clarity, empathy, and vision
• Experience understanding and measuring successful business outcomes
• A portfolio (or equivalent body of work) demonstrating design leadership across complex, multi-surface digital products
• Authorized to work for any employer in the US