Database Support Engineer - US

Tiger Data, formerly Timescale, empowers developers and businesses with the fastest PostgreSQL platform. They are seeking a versatile Database Support Engineer to provide technical support, troubleshoot performance issues, and collaborate with customers to optimize their database implementations.

Responsibilities:

• Provide technical support to customers experiencing database and platform issues
• Translate complex technical concepts into clear, actionable guidance
• Collaborate with customers to understand their use cases and optimise their implementations
• Deeply understand customer pain points and challenges to deliver solutions that truly address their needs
• Be a trusted advisor to customers and help them succeed
• Manage customer cases from beginning to end
• Troubleshoot and optimise PostgreSQL and TimescaleDB performance issues
• Help implement database solutions, including Timescaledb features like hypertables, compression strategies, and continuous aggregates
• Analyse complex query execution plans and resolve performance bottlenecks, including best practices, backup/restore, migrations, etc
• PL/pgSQL procedures for data operations
• Test new database features related to TimescaleDB or Agentic PostgreSQL to stay ahead of customers and proactively help them leverage new capabilities
• Investigate issues across the full stack — from application layer to database internals
• Integrate and troubleshoot platform features
• Support internal teams, including Solutions and Customer Delivery, with your extensive debugging knowledge across all product features
• Partner with Engineering teams to get to the bottom of complex issues and identify root causes
• Enable faster resolution of customer issues through cross-team knowledge sharing
• Use AI to accelerate your work
• Contribute to platform improvements based on real-world customer needs
• Stay current with PostgreSQL, TimescaleDB, and cloud technology advancements
• Document to support team knowledge sharing
• Customers trust your technical guidance and expertise
• You help solve complex issues that span multiple parts of the stack
• You contribute to making our platform more reliable and performant
• Your team relies on your versatility and problem-solving abilities
• You're continuously learning and sharing knowledge with the team

Requirements:

• Strong PostgreSQL knowledge — You understand query optimisation, indexing strategies, execution plans, and database internals
• Proficiency in CLI — Comfortable in command-line
• SQL expertise — Complex queries, window functions, CTEs, and PL/pgSQL don't intimidate you
• Performance analysis — Reading logs, metrics, and identifying bottlenecks
• Experience with TimescaleDB, other relational databases
• Background in customer-facing technical roles
• Curiosity or experience with AI in databases
• Ability to learn quickly across diverse technical domains
• Strong communication skills — you can explain technical concepts clearly
• Cloud platforms — Experience with AWS/Azure services and cloud architecture
• Kubernetes — Understanding of container orchestration, pods, services, and resource management
• Browser DevTools debugging — Using browser console, Network tab, and developer tools to diagnose frontend and API issues