Tiger Data, formerly Timescale, empowers developers and businesses with the fastest PostgreSQL platform. They are seeking a versatile Database Support Engineer to provide technical support, troubleshoot performance issues, and collaborate with customers to optimize their database implementations.
Responsibilities:
- Provide technical support to customers experiencing database and platform issues
- Translate complex technical concepts into clear, actionable guidance
- Collaborate with customers to understand their use cases and optimise their implementations
- Deeply understand customer pain points and challenges to deliver solutions that truly address their needs
- Be a trusted advisor to customers and help them succeed
- Manage customer cases from beginning to end
- Troubleshoot and optimise PostgreSQL and TimescaleDB performance issues
- Help implement database solutions, including Timescaledb features like hypertables, compression strategies, and continuous aggregates
- Analyse complex query execution plans and resolve performance bottlenecks, including best practices, backup/restore, migrations, etc
- PL/pgSQL procedures for data operations
- Test new database features related to TimescaleDB or Agentic PostgreSQL to stay ahead of customers and proactively help them leverage new capabilities
- Investigate issues across the full stack — from application layer to database internals
- Integrate and troubleshoot platform features
- Support internal teams, including Solutions and Customer Delivery, with your extensive debugging knowledge across all product features
- Partner with Engineering teams to get to the bottom of complex issues and identify root causes
- Enable faster resolution of customer issues through cross-team knowledge sharing
- Use AI to accelerate your work
- Contribute to platform improvements based on real-world customer needs
- Stay current with PostgreSQL, TimescaleDB, and cloud technology advancements
- Document to support team knowledge sharing
- Customers trust your technical guidance and expertise
- You help solve complex issues that span multiple parts of the stack
- You contribute to making our platform more reliable and performant
- Your team relies on your versatility and problem-solving abilities
- You're continuously learning and sharing knowledge with the team
Requirements:
- Strong PostgreSQL knowledge — You understand query optimisation, indexing strategies, execution plans, and database internals
- Proficiency in CLI — Comfortable in command-line
- SQL expertise — Complex queries, window functions, CTEs, and PL/pgSQL don't intimidate you
- Performance analysis — Reading logs, metrics, and identifying bottlenecks
- Experience with TimescaleDB, other relational databases
- Background in customer-facing technical roles
- Curiosity or experience with AI in databases
- Ability to learn quickly across diverse technical domains
- Strong communication skills — you can explain technical concepts clearly
- Cloud platforms — Experience with AWS/Azure services and cloud architecture
- Kubernetes — Understanding of container orchestration, pods, services, and resource management
- Browser DevTools debugging — Using browser console, Network tab, and developer tools to diagnose frontend and API issues