Solutions Engineer

Brentwood Industries, Inc. is focused on driving solutions-based aftermarket growth, and they are seeking a Solutions Engineer to evaluate customer installations and identify opportunities for parts, upgrades, and service support. This role combines field inspections, technical analysis, and consultative selling to propose innovative solutions to complex customer challenges in the water/wastewater treatment sector.

Responsibilities:

• Drive profitable aftermarket growth by identifying and converting field-based opportunities into parts, upgrade, retrofit, and service proposals aligned with Company objectives
• Perform on-site inspections and technical assessments of customer equipment (primarily chain & flight clarifier systems), completing target site visit cadence (ex: monthly) to sustain a healthy opportunity pipeline
• Document accurate, complete field data (measurements, photos, operating conditions, and equipment status) to support Solutions development, quoting, and execution planning
• Deliver clear inspection reports and recommendations within defined turnaround expectations (ex: report issued within 3–5 business days of site visit, unless otherwise communicated)
• Generate and maintain an active pipeline of opportunities by tracking inspection outcomes and coordinating next steps to drive proposals, follow-up activity, and conversion
• Partner with Application Engineering to translate field findings into technically sound, commercially viable Solutions and quote packages
• Coordinate schedules and backlog planning with Representative firms, Product Line Managers, and Regional Sales Managers to ensure steady field coverage, optimized travel, and prioritized customer support
• Respond to customer and Representative inquiries with urgency and professionalism, meeting internal expectations for timely communication and follow-up on open issues
• Provide technical support for upgrades and retrofits, including troubleshooting and practical implementation considerations to reduce risk and improve field success
• Build customer and Representative capability by supporting training initiatives, delivering technical guidance, and strengthening Brentwood’s credibility in the marketplace

Requirements:

• Bachelor's degree in Engineering (Mechanical, Chemical, Civil, or Industrial) OR equivalent technical background with relevant field experience
• 2–4 years in a field-based role (industrial maintenance, construction, mechanical systems, or similar)
• Strong mechanical aptitude and ability to learn specialized equipment
• Ability to read and interpret technical documents and diagrams
• Proficiency in Microsoft Office Suite; familiarity with CRM and ERP systems preferred
• Excellent organizational and communication skills
• Ability to travel up to 50% domestically, including overnight stays
• Water/wastewater industry experience is a plus but not required