CharterUP is transforming the group transportation and mobility market with an AI native platform. They are seeking a General Manager to own the Marketplace business, focusing on revenue growth, product integration, and operational efficiency.
Responsibilities:
- Turn recurring customer needs into structured, repeatable Marketplace offerings
- Define target segments, value propositions, and clear standards for success per offering
- Package solutions for scale, including positioning, enablement, pricing logic, and delivery requirements
- Partner with Marketplace Sales leadership to drive adoption and consistency in how solutions are sold and delivered
- Design and own the scalable growth model for Marketplace
- Increase revenue throughput through workflow leverage and automation
- Improve funnel conversion, cycle time, and customer retention
- Identify structural levers to drive sustainable year over year growth
- Build an enterprise go to market motion within Marketplace in partnership with Sales leadership
- Prioritize high volume segments and create repeatable plays to increase predictability and retention
- Establish disciplined feedback loops between Marketplace Sales and Product
- Translate frontline friction and customer signals into clear product priorities
- Partner with Product and Engineering to reduce manual quoting, routing, and booking
- Drive adoption of new tools and workflows across the Sales organization
- Define which workflows should be automated versus human assisted
- Support development of AI enabled booking and conversational workflows
- Increase the percentage of bookings processed with minimal human intervention
- Improve cost of sales without compromising customer experience
- Instrument Marketplace performance across funnel metrics, pricing, margin, and productivity
- Establish dashboards and a consistent weekly business review cadence
- Improve forecasting accuracy and forward visibility
- Lead structured experimentation across pricing, packaging, and workflow design
- Identify and eliminate sources of margin leakage
- Improve pricing discipline and consistency
- Support strategic decisions that increase contribution margin
- Balance growth with sustainable unit economics
Requirements:
- Experience leading growth, strategy, or general management for a marketplace, two sided platform, or high volume SaaS or tech enabled business
- Direct exposure to P&L ownership or full business unit economics
- Deep partnership experience with Product and Engineering teams
- Strong analytical foundation with comfort in data modeling, experimentation, and metrics driven decision making
- Experience improving pricing, funnel conversion, sales productivity, or operating leverage
- Ability to influence senior stakeholders and drive alignment across functions