General Manager, Marketplace

CharterUP is transforming the group transportation and mobility market with an AI native platform. They are seeking a General Manager to own the Marketplace business, focusing on revenue growth, product integration, and operational efficiency.

Responsibilities:

• Turn recurring customer needs into structured, repeatable Marketplace offerings
• Define target segments, value propositions, and clear standards for success per offering
• Package solutions for scale, including positioning, enablement, pricing logic, and delivery requirements
• Partner with Marketplace Sales leadership to drive adoption and consistency in how solutions are sold and delivered
• Design and own the scalable growth model for Marketplace
• Increase revenue throughput through workflow leverage and automation
• Improve funnel conversion, cycle time, and customer retention
• Identify structural levers to drive sustainable year over year growth
• Build an enterprise go to market motion within Marketplace in partnership with Sales leadership
• Prioritize high volume segments and create repeatable plays to increase predictability and retention
• Establish disciplined feedback loops between Marketplace Sales and Product
• Translate frontline friction and customer signals into clear product priorities
• Partner with Product and Engineering to reduce manual quoting, routing, and booking
• Drive adoption of new tools and workflows across the Sales organization
• Define which workflows should be automated versus human assisted
• Support development of AI enabled booking and conversational workflows
• Increase the percentage of bookings processed with minimal human intervention
• Improve cost of sales without compromising customer experience
• Instrument Marketplace performance across funnel metrics, pricing, margin, and productivity
• Establish dashboards and a consistent weekly business review cadence
• Improve forecasting accuracy and forward visibility
• Lead structured experimentation across pricing, packaging, and workflow design
• Identify and eliminate sources of margin leakage
• Improve pricing discipline and consistency
• Support strategic decisions that increase contribution margin
• Balance growth with sustainable unit economics

Requirements:

• Experience leading growth, strategy, or general management for a marketplace, two sided platform, or high volume SaaS or tech enabled business
• Direct exposure to P&L ownership or full business unit economics
• Deep partnership experience with Product and Engineering teams
• Strong analytical foundation with comfort in data modeling, experimentation, and metrics driven decision making
• Experience improving pricing, funnel conversion, sales productivity, or operating leverage
• Ability to influence senior stakeholders and drive alignment across functions