Collections Specialist / Customer Service Analyst

Dahl Consulting is supporting a leading global healthcare technology and science organization dedicated to improving patient care. They are seeking a Customer Service Analyst who will support customer operations by leading issue resolution, analyzing customer payment behaviors, and partnering with internal teams to enhance customer experiences.

Responsibilities:

• Lead end to end customer issue resolution management and analysis within a US based customer operations group
• Research and analyze customer payments, delinquencies, and creditworthiness to identify root causes and drive process improvements
• Partner with customers and internal teams, including sales, to resolve delinquent accounts
• Independently perform collection activities through phone, email, and written communication within defined credit policies and procedures
• Deliver effective oral and written communication to support a positive customer experience
• Conduct in depth analysis of payment behaviors and review open accounts receivable items to develop resolution strategies
• Build strong credibility and trust with customers and business partners through accurate processing and detailed reporting

Requirements:

• Accounts receivable and collections experience
• Bachelor's degree or higher
• Experience with accounts receivable
• Financial analysis skills
• Two or more years of combined experience in finance, accounting, customer service, accounts receivable, accounts payable, or direct experience in a customer service role in a private, public, government, or military environment
• Direct experience in B2B collections
• Experience with dispute management in accounts receivable
• Knowledge of financial statement analysis, negotiation, and credit or financial counsel principles
• Advanced skills in Microsoft Office including Word, Excel, PowerPoint, and Power BI reporting
• Strong organizational and interpersonal skills
• Initiative with process improvement and ability to influence change management
• Experience leading or participating in Lean Sigma projects or cross functional teams