Customer Service Rep I-2

Terminix is a member of the Rentokil family of companies, a global leader in Pest Control services. They are seeking a Customer Service Representative who will be the first point of contact for customers, helping to resolve their concerns and providing excellent service.

Responsibilities:

• Maintain good customer relations both on the phone and in person
• Gather information from customers to help identify and solve problems
• Confirm, schedule, and reschedule services for the customer
• Set sales appointments for new customers
• Answer billing questions
• Complete general clerical duties as assigned
• Work as a team with Service and Sales
• Sell the value of our services and suggest upgrades to service
• Smile while talking on the phone

Requirements:

• High school diploma or GED
• Have excellent listening and communication skills
• Have a pleasant phone voice and ability to clearly speak and be understood on the phone
• Demonstrate multitasking skills to enter accurate data and type while speaking with customers
• Remain calm and able to work under pressure when busy and help other team members
• Strong attention to detail and willingness to learn
• Excellent organization and time management skills
• Available to work Monday-Friday and Saturdays as needed