HealthMark GroupRemote
Customer Service Specialist - Outreach
United States
Full-time
2 days ago
$16 - $18 USD
H1B Sponsor
Key skills
CommunicationTime Management
About this role
HealthMark Group is a dynamic organization recognized for its commitment to excellence and innovation in the healthcare ecosystem. The Customer Service Specialist - Outreach will be responsible for providing excellent customer service, assisting requestors with medical records, and ensuring accurate communication across various channels.
Responsibilities:
- Monitor the company emails, faxes, and chat line as assigned
- Provide detailed information while assisting requestors with status of requests for medical records
- Field emails or faxes to the appropriate departments
- Ensure notes are accurate and detailed. All actions require a note in Med-Release
- Making sure we provide detailed information to clients, patients and requestors
- Have an overview of all HealthMark- Group departments’ roles and responsibilities
- Know the proper use and understanding of statuses
- Fax and/or email records securely to requestors when requested
- Assist requestors and patients on how to submit a request online or by fax
- Assist requestors on how to download medical records through Med-Release
- Meet daily goals of 100 emails resolved or 200 faxes depending on assigned inbox
Requirements:
- Excellent communication skills, strong analytical and problem-solving skills
- Type 35+ WPM
- Ability to multi-task, prioritize duties, and have strong time management skills
- Proficient computer skills with software applications such as Microsoft Office
- Maintain a positive, empathetic, and professional attitude toward customers always
- High school diploma or GED required
- Previous Medical Records Experience – Knowledge of HIPAA preferred but not required
- Fast learner, Ability to adapt to change/ flexibility a must
- Self-motivated and able to work independently - Quick worker - Someone who strives to do more
- Dependable
- Candidate must maintain a high level of business integrity and diligence
- Passionate about people and be able to show patient empathy is a must
- Team player
- Positive attitude