Business Analyst, technical - remote

Short’s Travel Management is a leading provider of NCAA Athletic travel for collegiate athletics, currently seeking a Technical Business Analyst for its IT department. The role involves eliciting, analyzing, and validating business needs of stakeholders, while collaborating closely with Project Managers to support technology and process-oriented decision-making.

Responsibilities:

• Collaborate directly with the CEO, Executive Team, key stakeholders, and employees throughout the organization
• Play an integral role in driving innovation in college sports travel during a period of exciting transformation
• Join the leader in collegiate sports travel, handling all major college sports tournaments and regular season travel for over 100 Division 1 colleges across the United States
• Support the intake and evaluation of new project requests and enhancements, ensuring all required information is gathered
• Collect and document project requirements (both initial and detailed) from stakeholders
• Analyze and translate conceptual user requirements into functional requirements and actionable project steps
• Assess and interpret user requirements into feasible technical solutions and communicate these to stakeholders
• Prioritize project requirements and translate them into user stories and system use cases
• Analyze change impacts associated with projects
• Facilitate communication about project changes to developers, project managers, sponsors, and other stakeholders so that issues and solutions are understood
• We are a team at Short’s Travel Management and as such, you may be expected to assist in other departments or handle tasks outside of your typical position scope for the benefit of our clients or company. Other responsibilities as assigned
• Support development of new programs to support strategic organizational goals
• Help facilitate business case development for proposed projects
• Organize and coordinate programs, offering strategic guidance to teams and project managers
• Research software and hardware products to fulfill project requirements
• Define project scope, goals, timeline, and budget
• Plan and allocate resources effectively (human & financial)
• Schedule, track, and prioritize project tasks to completion
• Report and help resolve project risks, issues, and problems
• Conduct QA to ensure features and functionalities have been enabled and optimized
• Support other departments or handle tasks outside the role’s scope to benefit clients and the organization
• Perform other duties as assigned

Requirements:

• Bachelor's degree in IT, MIS, Business, or related field
• Minimum of 4 years of direct experience managing complex projects through full lifecycle using tools like JIRA or similar software tools
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams) and Salesforce
• Knowledge of recognized methodologies and certifications in Project Management
• Ability to see the big picture and align data collection and Salesforce initiatives with the organization's goals
• Ability to work with diverse teams and stakeholders, bridging gaps between technical and non-technical team members
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences
• Proactive approach to resolving challenges and optimizing processes
• Strong organizational skills to manage competing priorities to meet deadlines
• CCBA preferred; CBAP and/or PMI-PBA acceptable