Project Manager, Customer Delivery Support

Overstory is addressing the climate crisis by leveraging technology to enhance the resilience of electrical grids. As a Project Manager for Customer Delivery Support, you will oversee the execution of complex delivery projects, ensuring timely and successful outcomes while coordinating with internal teams and managing project priorities.

Responsibilities:

• Project Delivery Management: Sustain the end-to-end delivery of multiple concurrent customer projects
• Cross-Team Coordination: Own the delivery triage backlog and ensure quick resolution of issues, coordinating priorities with the engineering, product, and customer success teams
• Timeline Ownership: Communicate and help teams uphold realistic and ambitious project timelines; proactively identify risks and remove blockers
• Stakeholder Reporting: Provide clear, concise status updates and reporting to internal stakeholders
• Continuous Improvement: Identify process gaps and propose initiatives to improve delivery workflows, reporting, and project outcomes

Requirements:

• 5+ years of experience as a Project or Program Manager in a B2B SaaS environment, with a focus on enterprise customers (i.e. 1M+ ARR) with unique and/or complex delivery needs
• Proven success managing multiple projects simultaneously with cross-functional teams
• Exceptional organizational skills with the ability to prioritize competing tasks and manage ambiguity
• Strong communication and collaboration abilities—comfortable aligning diverse stakeholders
• Experience with using dashboards, workflows, and project management tools (e.g., Monday, Asana, Notion, Linear)
• Engagement with metrics to track project health, diagnose issues early, and help drive continuous improvement in delivery processes
• Experience in geospatial, environmental, or utility technology sectors
• Experience with scale-up organizations in a globally distributed remote setting