Temp- Customer Service Representative

Moore is a data-driven constituent experience management company achieving accelerated growth for clients through integrated supporter experiences. The Temp- Customer Service Representative is responsible for taking inbound orders, providing customer service, and cross-selling products while ensuring accurate order processing.

Responsibilities:

• Establishes rapport with customers calling into the unit to create a positive image for Barton-Cotton in the marketplace
• Generates sales by cross-selling additional products to every customer calling into the call center
• Analyses customer needs by asking open-ended questions in the order taking process to determine the best and most likely products to cross sell to the customer to meet those needs
• Understands the features and benefits of Barton-Cotton products to be able to counter customer objections and turn inquiries into sales
• Maintains complete and up to date knowledge of products, pricing, and any promotions
• Takes customer orders accurately, including verifying the quantity requested by the customer, the customer name and address, and any imprint information that the customer requests
• Follows all order taking guidelines to ensure that orders are complete, accurate and legible
• Captures additional information, such as promotion codes and new contact and address information, accurately to ensure that marketing and account information is current
• Enters web and mail orders
• Attends team meetings to keep up to date on current processes as needed
• Additional duties assigned as required

Requirements:

• 1-2 years in a customer service or sales environment, or a college degree
• Initiative to work independently in a fast-paced environment
• Detail-oriented
• Flexibility in hours and the ability to move from task to task during the course of the day
• Basic knowledge of MS Office
• Able to manage multiple tasks