Client Service / Technical Customer Support

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies. The role involves leading retailer help desk solutions, managing retailer relationships, and ensuring data program compliance while providing exceptional client service.

Responsibilities:

• Strong operational, process driven skills to enable custom solution support
• Strong tobacco category knowledge a plus
• Managing Retailer relationships to ensure data program compliance and weekly production process management
• Key point of retailer contact for service-related requests or issues
• Effectively synthesizes data validations results and data quality metrics to drive best in class client experience
• Demonstrated resiliency and sound judgment in dealing with business and corporate challenges
• Able to engage in a service-focused manner with Retailers when helping solve/manage content deliverables
• Strong project management and process skills
• Able to effectively work with virtual and diverse teams (i.e. GOC)
• Demonstrated communication and interpersonal skills

Requirements:

• 2-3+ years of experience
• Experience leading a team and developing talent
• Demonstrated expertise in translating data and analysis into relevant implications
• Ability to handle multiple requests/actions needed (multi-tasking skills)
• Experience with data
• Strong Communication skills, both written and verbal
• Demonstrated problems solving skills
• Strong project management and process skills
• Able to engage in consultative manner with clients when helping solve/manage content deliverables
• Bachelor degree preferred
• Strong tobacco category knowledge a plus
• Consumer Packaged Goods (CPG) company experience a plus