REMOTE Customer Service Agent

Unisys is a company that focuses on Global Field Operations, and they are seeking a Customer Service Agent. The role involves responding to client requests, managing service tickets, and coordinating appointments to ensure high levels of client satisfaction.

Responsibilities:

• Gains familiarity with Global Field Operations concepts, procedures and methodologies
• With guidance, performs routine Global Field Operations duties, including:
• Receiving and responding to client and Field Engineering members requests
• Creating, validating, and tracking service tickets within Unisys Dispatch Field Force Management system / tools
• Booking client appointments
• Access service arrangement
• Coordinating of essential parts
• Maintaining call center
• Monitoring service level agreements (SLAs), and
• Communicating with cross-functional teams to ensure a fluid and cohesive process
• Learns and complies with Global Field Operations practices and policies
• Learns Global Field Operations enhances levels of client satisfaction
• Assists with special projects as assigned

Requirements:

• High School diploma or GED required
• Generally, less than 1 years' experience in area of responsibility
• This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government