Remote Call Center - Customer Service Business Sales Rep $22.50hr (CST hours)

Republic Services is a leader in the environmental services industry, providing a comprehensive set of products and services. They are seeking an Inside Sales Consultant to work with commercial and industrial customers by selling customized products and services while ensuring superior customer service.

Responsibilities:

• Responds to inbound calls within inside sales environment from business customers inquiring about Republic Services products and services
• Builds customer and brand loyalty by addressing inquiries and handling the customer’s needs with a high level of respect and professionalism
• Creates customized solutions to acquire new business utilizing the sales tactics learned through training programs, sales model and mentoring process
• Proactively promotes Republic Services products and services to existing customers for cross/up-sell opportunities by following the growth sales process from initiation to close
• Provides sales support to existing customers wanting to make changes to their accounts
• Performs sales retention by using sales tactics learned through the training and mentoring process
• Accountable for meeting or exceeding performance metrics identified by CRC and Customer Experience leadership around customer experience, sales activity, and sales revenue
• Utilizes excellent verbal and written communication skills; including the ability to call, connect and interact with potential customers
• As business needs arise, may be required to assist the sales team focused on Residential customers
• Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement
• Performs other job-related duties as assigned or apparent

Requirements:

• Self-starter and a strong work ethic
• Strong research, investigation and problem resolution skills
• Strong verbal, written, typing and interpersonal communication skills
• Spanish bilingual fluency, in a business environment
• High school diploma or GED
• Minimum of 1 year of experience in call center or sales environment