Director, Forward Deployed Engineering

Federato is on a mission to defend the right to efficient, equitable insurance for all. The Director of Forward Deployed Engineering will help define and evolve the operational direction of the implementation model, manage teams of engineers and program managers, and ensure effective delivery outcomes across multiple enterprise accounts.

Responsibilities:

• Help define and evolve the operational direction of our implementation model as product and customer patterns evolve
• Serve as an escalation and resolution point for your leaders and book of business
• Directly manage Managers of Forward Deployed Engineers (FDEs) and Technical Program Managers (TPMs), coaching performance, delegation, and conflict resolution while developing the next generation of delivery leadership
• Ensure clarity of ownership across pods, strengthen onboarding and enablement for FDE leaders, and create structure that enables managers and engineers to operate independently
• Build for current and future state profiles, partnering on headcount planning and resourcing tradeoffs while balancing customer commitments with sustainable capacity
• Tie delivery performance to utilization and renewal readiness, using data to inform tradeoffs and improve decision quality
• Act as connective tissue across GTM, Product, and Engineering, translating field patterns into actionable insights, and aligning delivery narratives with executive stakeholders

Requirements:

• 10+ years in enterprise SaaS delivery, Professional Services, or Forward Deploy models
• 3–5+ years leading managers in a customer-facing engineering organization
• Experience owning delivery outcomes across multiple enterprise accounts
• Strong commercial acumen and comfort operating against financial targets
• Proven executive communication skills; comfortable presenting strategy to C-levels
• Enterprise B2B SaaS experience
• Insurance experience is a major bonus