Solutions Engineer (US)

Cloudsmith is transforming how organizations handle software artifacts and secure their supply chains. The Solutions Engineer serves as a technical expert and trusted advisor, bridging the gap between customers and product teams by designing, demonstrating, and validating solutions that address business and technical challenges.

Responsibilities:

• Collaborate with the growth team to understand customer requirements and design solutions that align with their needs
• Deliver product demonstrations, create technical presentations, and lead proof-of-value (PoV’s) evaluations with prospects
• Provide subject matter expertise during RFPs, technical calls, and customer meetings
• Analyze customer environments and architect scalable, secure, and reliable solutions using Cloudsmith’s platform
• Develop integration strategies for customers using CI/CD pipelines, observability tools, reporting tools and other developer tooling
• Document solution architectures, configurations, and integration best practices
• Work closely with customer success and support teams to address technical issues and ensure smooth onboarding
• Provide training and knowledge transfer to teams on best practices and platform features
• Gather and relay customer feedback to the product and engineering teams
• Participate in roadmap discussions to help prioritize features and enhancements based on market and customer needs
• Develop and contribute to technical documentation, including FAQs, troubleshooting guides, and configuration examples
• Contribute to the development of technical collateral (blogs, webinars, whitepapers) that educate the market and prospects on best practices in artifact management and DevOps
• Help build technical resources to support the growth team in achieving their goals and targets

Requirements:

• 3+ years of experience in sales/solutions engineering, technical consulting, or DevOps operational roles
• Prior experience with Cloudsmith's product offerings, or similar artifact management solutions would be highly relevant
• Demonstrated ability to engage with customers, understand technical requirements, and translate them into actionable solutions
• Excellent presentation and communication skills, with the ability to convey complex technical information to diverse audiences
• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience)
• Relevant certifications in cloud computing, DevOps, or related technologies are a plus
• You must be based in the US (East Coast) and have the right to work independently without requiring sponsorship