Senior Solutions Engineer

Role Overview

• Act as the primary technical partner for integrators.
• Support architecture design and implementation decisions
• Debug across partner and protocol codebases
• Unblock testing, deployment, and production issues
• Identify recurring blockers and eliminate root causes
• Turn bespoke partner solutions into reusable templates and playbooks
• Design workflows that reduce manual debugging
• Introduce automation where possible
• Improve support infrastructure (ticketing, triage, internal tooling)
• Convert repeated questions into documentation, tooling, or self-serve flows
• Increase velocity for Product, Engineering, and GTM
• Surface structured product feedback from integrators
• Identify expansion opportunities with growing partners
• Help articulate technical value in conversations with decision-makers
• Ensure high-leverage partners receive proactive support
• Improve documentation and integration flows
• Publish example implementations and reference repos
• Increase discoverability within technical audiences
• Help ensure Across is intuitive and production-ready

Requirements

• Strong technical background with hands-on experience in production codebases
• Experience supporting or building integrations (APIs, SDKs, protocols, infra)
• Comfortable debugging unfamiliar systems with limited documentation
• Ability to improve systems and workflows — not just execute tasks
• Strong communication skills (technical + cross-functional)
• High ownership and accountability
• Strongly Preferred: Experience in blockchain, DeFi, or developer-facing infrastructure
• Familiarity with EVM systems or cross-chain architecture
• Experience building internal tooling or automation
• Prior experience in solutions engineering, platform engineering, or technical partnerships

Benefits

• Pay packages include competitive salaries & meaningful token options.
• Will pay in stablecoins or fiat
• Take vacation when you need it
• Family care
• Training and development
• 100% remote
• At least two team wide offsites a year