MS Engineer

GDT is a global IT services company that values innovation and employee growth. The Level 1 Engineer provides basic technical support, resolves customer issues, and ensures customer satisfaction through effective communication and performance goals.

Responsibilities:

• The Level 1 Engineer works to develop and share technical solutions with customers and team members
• Routinely interfaces with customer's technical and business team member's
• Guides customers in their decision making related to less complex situations with problem resolution or escalation to Level 2 Engineers
• Independently uses the appropriate documentation to produce clear, concise, high quality documentation outlining issue, risks, solutions, escalations and close of request

Requirements:

• Intermediate understanding in network design
• Excellent verbal and written communication skills along with exceptional ability to listen and interpret
• Excellent troubleshooting skills and ability to take direction
• Deliver exceptional customer service
• Provide engineering support with required technologies
• Efficient task and incident management
• Serve as the Services and Technical SME for GDT Managed Services Clients
• Must have Knowledge in these Firewalls - Palo Alto, Cisco ASA, Cisco firepower and Fortinet
• CCNA
• ACSA