Customer Success Manager (B2B SaaS - Adtech)

Solomon Page is a rapidly growing global marketing technology company based in NY, looking for a Customer Success Manager (B2B SaaS - Adtech) to own and expand strategic customer relationships across a portfolio of enterprise accounts. The role involves driving product adoption, delivering measurable performance improvements, and ensuring strong retention and expansion across accounts.

Responsibilities:

• Manage and grow a book of business across major digital platforms including DV360, TikTok, YouTube and Meta
• Build trusted relationships with both day-to-day contacts and senior stakeholders
• Translate customer goals into structured success plans and platform strategies
• Establish clear operating rhythms such as kickoffs, weekly check-ins and quarterly business reviews
• Standardize workflows, define KPIs and improve execution to drive efficiency and results
• Monitor account health and proactively address risks to ensure consistent delivery
• Partner cross-functionally with Product, Engineering, Client Partners, Creative and Marketing teams to resolve challenges and share customer feedback
• Support strategic conversations around growth, renewals and expansion opportunities

Requirements:

• 4+ years of experience in digital marketing, with expertise in paid social and/or Google advertising
• Experience in SaaS, MarTech or AdTech within a customer-facing role
• Proven ability to manage multiple accounts and deliver measurable business outcomes
• Strong understanding of the digital advertising ecosystem including Meta, TikTok, YouTube, Pinterest and Google
• Comfortable navigating technical conversations and collaborating with cross-functional teams
• Skilled at turning complex business objectives into actionable plans
• Strong communicator with the ability to engage stakeholders at all levels
• Proactive, organized and solutions-oriented