SmartBug Media is the most decorated HubSpot agency, recognized as a leader in crafting digital solutions that empower organizations to thrive across the entire customer lifecycle. The Sr. Manager, Project Management is responsible for overseeing project execution and delivery standards within a defined Line of Business, ensuring projects are delivered on time and within scope.
Responsibilities:
- Oversee active project portfolio within assigned LOB
- Ensure projects are delivered on time and within budget & scope
- Monitor project health indicators and proactively mitigate risk
- Escalate systemic issues to Director, PMO
- Manage and develop Project Managers within the LOB
- Provide coaching on timeline management, scope control, and cross-functional coordination
- Conduct performance reviews and development planning
- Reinforce accountability and consistent execution standards
- Ensure adoption of PMO standards, tools, and documentation practices
- Audit project plans for compliance and quality
- Drive continuous improvement of execution workflows
- Partner with AMs to ensure alignment between scope and delivery plans
- Collaborate with Strategists to support execution feasibility
- Work with WFM to align staffing with workload forecasts
- Identify delivery risks early and implement corrective action plans
- Support PMs in navigating complex client or scope challenges
- Elevate high-impact risks to Director, PMO when necessary
- Track LOB-level delivery KPIs (on-time delivery, utilization, margin impact, etc.)
- Provide regular updates to Director, PMO on portfolio health
- Support data-driven decision-making across the LOB
Requirements:
- 6–10+ years in project management within a services or agency environment
- 2+ years managing or mentoring project managers
- Strong knowledge of project lifecycle management and governance frameworks
- Experience working within task-based systems (e.g., Teamwork, Asana, Monday, etc.)
- Strong risk management and prioritization skills
- Ability to influence cross-functional stakeholders without direct authority
- Strong written and verbal communication skills
- Experience managing multiple concurrent projects in a fast-paced environment
- Experience within marketing, digital, or professional services organizations
- PMP or equivalent certification
- Experience partnering closely with WFM or resource management functions
- Experience operating within a centralized PMO model
- Exposure to financial tracking or margin management within projects