Tailor is a pioneer in Headless ERP technology, seeking a Forward-Deployed Product Manager to bridge the gap between clients and internal teams. This client-facing role involves gathering requirements, managing client relationships, and shaping the product roadmap to ensure successful deployments.
Responsibilities:
- Gather and Clarify Requirements
- Work directly with clients to understand business needs and pain points
- Translate those needs into clear, prioritized requirements for engineers
- Own the Client Relationship
- Act as the main point of contact for client-facing conversations during onboarding, scoping, and delivery
- Proactively manage expectations, timelines, and feedback loops
- Support Internal Teams
- Provide context and clarity to engineers to help ensure smooth delivery. Ensure alignment between what was requested, what’s being built, and what’s being shipped
- Build Repeatable Patterns
- Identify recurring client needs and help formalize templates, docs, or processes to streamline future deployments
- Help improve internal handoff flows, requirement intake, and communication patterns
- Shape the Product Roadmap
- Distill recurring customer insights into strategic themes, prioritized high-impact features, and propose data-driven roadmap that advances Tailor’s vision
Requirements:
- 2+ years in a Software Company
- 5+ years in product management, solutions, customer success, or consulting roles with strong client interaction
- Proven ability to engage with both technical and non-technical stakeholders
- Experience managing customer relationships, translating business needs into actionable product requirements, and facilitating customer-driven product changes
- Exceptional communication skills — you can make complex things sound simple and actionable
- Organized, structured thinker who can reduce ambiguity
- Technically fluent enough to collaborate with engineers and ask the right questions
- Based in or willing to be frequently present in Los Angeles. ~20% travel
- Relevant experience in a SaaS, ERP, or composable software environment is preferred, especially with an understanding of modular solutions, low-code platforms, or customer-centric software deployments
- Experience with ERP, internal tools, or operational SaaS products
- Familiarity with APIs, data workflows, or developer platforms
- Consulting or customer onboarding background
- Comfortable supporting multiple stakeholders and balancing competing priorities