Forward-Deployed Product Manager (US Remote)

Tailor is a pioneer in Headless ERP technology, seeking a Forward-Deployed Product Manager to bridge the gap between clients and internal teams. This client-facing role involves gathering requirements, managing client relationships, and shaping the product roadmap to ensure successful deployments.

Responsibilities:

• Gather and Clarify Requirements
• Work directly with clients to understand business needs and pain points
• Translate those needs into clear, prioritized requirements for engineers
• Own the Client Relationship
• Act as the main point of contact for client-facing conversations during onboarding, scoping, and delivery
• Proactively manage expectations, timelines, and feedback loops
• Support Internal Teams
• Provide context and clarity to engineers to help ensure smooth delivery. Ensure alignment between what was requested, what’s being built, and what’s being shipped
• Build Repeatable Patterns
• Identify recurring client needs and help formalize templates, docs, or processes to streamline future deployments
• Help improve internal handoff flows, requirement intake, and communication patterns
• Shape the Product Roadmap
• Distill recurring customer insights into strategic themes, prioritized high-impact features, and propose data-driven roadmap that advances Tailor’s vision

Requirements:

• 2+ years in a Software Company
• 5+ years in product management, solutions, customer success, or consulting roles with strong client interaction
• Proven ability to engage with both technical and non-technical stakeholders
• Experience managing customer relationships, translating business needs into actionable product requirements, and facilitating customer-driven product changes
• Exceptional communication skills — you can make complex things sound simple and actionable
• Organized, structured thinker who can reduce ambiguity
• Technically fluent enough to collaborate with engineers and ask the right questions
• Based in or willing to be frequently present in Los Angeles. ~20% travel
• Relevant experience in a SaaS, ERP, or composable software environment is preferred, especially with an understanding of modular solutions, low-code platforms, or customer-centric software deployments
• Experience with ERP, internal tools, or operational SaaS products
• Familiarity with APIs, data workflows, or developer platforms
• Consulting or customer onboarding background
• Comfortable supporting multiple stakeholders and balancing competing priorities