Technical Program Manager (USA)

Acceler8 Talent is a well-funded, AI-native SaaS company transforming the insurance industry. They are seeking a Technical Program Manager to lead complex SaaS implementations and drive cross-functional execution across engineering, product, and customer teams.

Responsibilities:

• Lead cross-functional program teams to deliver high-quality customer implementations on time
• Own and manage detailed project plans, proactively communicating status, risks, and dependencies
• Define and track key metrics, quality standards, and performance indicators
• Partner with Engineering, Product, and Customer teams across technical analysis, design, development, testing, implementation, and post-launch phases
• Identify and drive process improvements, including automation opportunities that reduce manual effort
• Surface product enhancement opportunities and partner with Product & Engineering leadership to influence roadmap decisions
• Operate as a strategic bridge between technical teams and customer stakeholders

Requirements:

• B.S. in Computer Science or related technical field (or equivalent experience)
• 6+ years of experience in software engineering, systems engineering, or technical product/program management
• Proven experience owning SaaS implementations or technical delivery for B2B customers
• Strong discovery skills — gathering requirements, defining scope, and translating user needs into actionable plans
• Exceptional project management experience leading complex, cross-functional initiatives
• Ability to operate autonomously and influence across multiple teams
• Strong communication skills with experience defining and improving processes
• Analytical and problem-solving experience with complex systems
• Working knowledge of JavaScript and SQL