Project Manager, Professional Services

Accruent is a leading provider of solutions for unifying the built environment, serving over 5,000 customers globally. The Project Manager will be responsible for managing client implementations of Accruent software, ensuring project success through effective planning, tracking, and communication with stakeholders.

Responsibilities:

• Ensure Project success, as defined by the project scope, budget, and timeline
• Ensure Project adherence to Accruent delivery methodology
• Manage the signed client contract, all commercial agreements, and all project documentation
• Manage the Project Budget including appropriate billing of project hours, accuracy in future forecasting and logging for project expenses
• Measure, track, and evaluate progress against the project plan, deliverables, milestones and required tasks
• Prepare project status reports and keeps management, clients, and others informed of project status and related issues
• Direct and coordinates activities of project personnel to ensure project progresses on schedule and within budget
• Develop complex project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources in conjunction with the Professional Services Manager
• Identify and quickly mitigate project issues and risks, documenting and communicating resolution updates accordingly
• Identify when a request deviates from original project scope, initiates change management conversations and negotiates contract terms with client
• Drive Change Order contract creation with support from the Professional Services Managers
• Exhibit exceptional judgement when navigating project decisions, escalating to the Professional Services Manager when appropriate
• Lead project team members towards a common goal while driving personal accountability and setting appropriate expectations for project deliverables
• Foster positive employee morale and teamwork, creates an environment conducive to problem solving and achievement
• Assist with presale activities including meetings and conference calls to determine needs analysis and project scope
• Build positive, collaborative relationships with clients and prioritizes a high quality Services experience
• Capitalizes on opportunities to sell additional resources/services to clients when appropriate to increase revenues over planned targets
• Coordinate two to six resources within each assigned Project Team
• Coach and mentor peers on best practices and project delivery methodology
• Proactively leverage opportunities to deepen comprehension of new skills by teaching peers and others aspiring to develop into Project Manager role

Requirements:

• 2+ years Project Management experience
• Bachelor's degree required; preferred in related discipline: Business, Management, CS, MIS, Communication
• Demonstrated ability to effectively manage multiple concurrent projects with preference to software implementation and development related projects
• Strong verbal and written communication skills – proactive, thorough, and transparent in communication
• Demonstrated ability to excel in fast-paced, high velocity work environment
• High degree of accountability, follow-through and independence
• Highly adaptable and comfortable learning through experimentation
• PMP certification
• Experience in a client-facing, cross-functional environment. Professional Services experience strongly preferred
• Exposure to kaizen and continuous improvement frameworks
• Agile project management and/or coaching agile teams
• Experience using Smartsheet, JIRA and Salesforce