Bandwidth is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. As a Systems Engineer, you will provide technical support for both hardware and software system administration, focusing on customer service and maintaining SaaS infrastructure.
Responsibilities:
- Strong advocate for quality coding and practices, proposes effective solutions to difficult or persistent problems
- Consistently solve complex problems in a robust, scalable, and performant way
- Design, configure, maintain, and troubleshoot Virtual infrastructure
- Use scripting to solve for automation, updating, or correcting other issues with systems or services
- Maintain and troubleshoot IDaaS systems, including auditing and the add/remove of SaaS applications and services
- Manage and support enterprise tools such as JAMF, Intune, Active Directory, and IDaaS platforms, including SaaS integrations
- Implement and maintain server infrastructure, including physical and virtual environments, OS configuration, and hardware support
- Maintain, and troubleshoot Active Directory authentication, group policy, and other services
- Support the security patching, server hardening and incident remediation relating to systems infrastructure
- Provide tier 2 and 3 support to internal helpdesk team and end users as needed
- Champion clear and effective written and verbal communication within the team and across the organization
- Identify areas of unnecessary complexity and implement strategic simplifications or automations
- Detect root cause to problems and identify patterns and solutions
- Consistently demonstrates solid judgment in technical concerns
- Find new products and recommend innovative solutions in order to improve existing systems
Requirements:
- Bachelor, or relevant experience
- 6 years IT
- AWS, SaaS, Active Directory, Virtualization, Backup, Disaster Recovery, Okta
- Active Directory and identity systems (e.g., IDaaS, group policy), SaaS administration and integration, scripting for automation (PowerShell, Bash, or similar), virtualization (Nutanix or equivalent), basic hybrid cloud support (e.g., Azure/AWS system administration), endpoint management (JAMF, Intune), familiarity with enterprise backup platforms such as Rubrik, and team leadership and people management
- 8+ years
- Design and implementation of virtual environments, Azure, SaaS, Okta, JAMF, Jira, IDM, Advanced Active Directory services
- Infrastructure as Code (IaC) principles, hybrid cloud integration strategies, system performance tuning across on-prem and cloud, automated configuration management, zero-trust principles, compliance and audit automation, advanced monitoring and observability, and disaster recovery planning for hybrid environments, and experience with enterprise backup and edge file services platforms