Systems Engineer

Bandwidth is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. As a Systems Engineer, you will provide technical support for both hardware and software system administration, focusing on customer service and maintaining SaaS infrastructure.

Responsibilities:

• Strong advocate for quality coding and practices, proposes effective solutions to difficult or persistent problems
• Consistently solve complex problems in a robust, scalable, and performant way
• Design, configure, maintain, and troubleshoot Virtual infrastructure
• Use scripting to solve for automation, updating, or correcting other issues with systems or services
• Maintain and troubleshoot IDaaS systems, including auditing and the add/remove of SaaS applications and services
• Manage and support enterprise tools such as JAMF, Intune, Active Directory, and IDaaS platforms, including SaaS integrations
• Implement and maintain server infrastructure, including physical and virtual environments, OS configuration, and hardware support
• Maintain, and troubleshoot Active Directory authentication, group policy, and other services
• Support the security patching, server hardening and incident remediation relating to systems infrastructure
• Provide tier 2 and 3 support to internal helpdesk team and end users as needed
• Champion clear and effective written and verbal communication within the team and across the organization
• Identify areas of unnecessary complexity and implement strategic simplifications or automations
• Detect root cause to problems and identify patterns and solutions
• Consistently demonstrates solid judgment in technical concerns
• Find new products and recommend innovative solutions in order to improve existing systems

Requirements:

• Bachelor, or relevant experience
• 6 years IT
• AWS, SaaS, Active Directory, Virtualization, Backup, Disaster Recovery, Okta
• Active Directory and identity systems (e.g., IDaaS, group policy), SaaS administration and integration, scripting for automation (PowerShell, Bash, or similar), virtualization (Nutanix or equivalent), basic hybrid cloud support (e.g., Azure/AWS system administration), endpoint management (JAMF, Intune), familiarity with enterprise backup platforms such as Rubrik, and team leadership and people management
• 8+ years
• Design and implementation of virtual environments, Azure, SaaS, Okta, JAMF, Jira, IDM, Advanced Active Directory services
• Infrastructure as Code (IaC) principles, hybrid cloud integration strategies, system performance tuning across on-prem and cloud, automated configuration management, zero-trust principles, compliance and audit automation, advanced monitoring and observability, and disaster recovery planning for hybrid environments, and experience with enterprise backup and edge file services platforms