Customer Success Manager (m/f/d) in Austin, TX or Remote US

KNIME is a fast-growing international Enterprise Software company that builds innovative software to help individuals and organizations make sense of their data. As a Customer Success Manager, you will support customers throughout their journey, ensuring they derive real value from KNIME's products.

Responsibilities:

• Support customers from initial contract through onboarding, adoption, renewal, and expansion
• Identify needs, solve problems, and ensure customers consistently see value in KNIME
• Partner with Account Managers to support renewals and upsell opportunities
• Work closely with technical teams, training, and support to deliver the right resources at the right time
• Share patterns, insights, and feedback to help improve processes and the overall customer experience

Requirements:

• Customer-centric: You genuinely care about customer success and understand that it's a continuous journey built on trust, value, and clear communication
• Relationship builder: You're thoughtful, proactive, and comfortable navigating complex organizations to connect with the right stakeholders
• Strong communicator: You listen carefully, communicate clearly, and collaborate easily across teams and functions
• Organized & resilient: You manage multiple accounts and priorities without losing focus, making every customer feel supported and heard
• Emotionally intelligent: You bring empathy, self-awareness, and know when—and how—to challenge constructively
• Experience-driven (or ready to grow): Ideally, you've worked in customer success at a software or SaaS company. If not, you learn fast and bring a strong customer-first mindset