LogicMonitor Administrator and Monitoring Engineer

XTIUM is a global team focused on excellence and continuous improvement. They are seeking a highly skilled LogicMonitor Software Administrator to support and optimize their enterprise monitoring environment through coding and automation, while collaborating with various teams to ensure efficient monitoring processes.

Responsibilities:

• Manage day-to-day administration of the LogicMonitor platform, including user management, monitoring configurations, device onboarding, dashboards, and alerting
• Process MACDs (Moves, Adds, Changes, Deletes) across devices, groups, configurations, etc
• Validate, troubleshoot, and resolve LogicMonitor platform issues; escalating to vendor support when necessary
• Maintain data consistency, accuracy, and hygiene within the platform
• Build reports for clients and internal Service Delivery staff
• Research, update, and maintain 1000’s of device DataSources across the platform to ensure health and to maintain updated requirements across all hardware
• Design, build, and maintain LogicMonitor to ITSM (ServiceNow) workflows, integrations, and automations
• Experience with LogicModules
• Awareness of upcoming and current LogicMonitor functionality including LM Envision and Edwin AI (correlation, automation, and agentic agents)
• Develop, update, and enhance LogicMonitor DataSources, EventSources, PropertySources, config sources, and scripts
• Write automation workflows and custom integrations using Groovy, Java, Python, and automation scripting tools. PowerShell scripting experience is a plus
• Automate onboarding, configuration updates, and repetitive administrative tasks to improve operational efficiency
• Build internal tools and scripts to streamline monitoring processes and ensure scalability
• Perform end-to-end device onboarding for servers, network devices, applications, cloud resources, and APIs
• Configure and validate monitoring using SNMP, WMI, OIDs, and other collection methods/monitoring mechanisms
• Ensure monitoring accuracy, threshold tuning, and alert fidelity for all onboarded devices
• Collaborate with server, network, cloud, and application teams to define monitoring requirements
• Collaborate with clients and onboarding project teams for device and client onboarding
• Implement, configure, and maintain API integrations with cloud and network platforms, including but not limited to Cisco Meraki, Microsoft Azure, Amazon Web Services (AWS)
• Develop custom collectors or scripts to support platforms not covered by native integrations
• Work very closely with another LM administrator as well as ServiceNow and Salesforce teams to facilitate the entire monitoring and management workflow
• Work closely with infrastructure, DevOps, network engineering, and application teams to ensure complete monitoring coverage
• Excellent interpersonal skills to aid in working in tandem with internal staff in addition to client facing calls for onboarding, troubleshooting, and platform escalations
• Document processes, standards, DataSource customizations, workflows, and integration patterns
• Provide recommendations for monitoring improvements, standardization, and automation opportunities

Requirements:

• 3–5+ years of LogicMonitor or equivalent monitoring platform administration experience
• 2-5+ years of LogicMonitor specific experience
• Proficiency in Groovy, Java, Python, and general automation scripting
• Experience working with modern Linux and Windows systems environments
• Strong understanding of SNMP, WMI, OID structures, and other monitoring protocols
• Strong understanding of server infrastructures (Windows & Linux) and networking fundamentals
• Experience building or customizing monitoring DataSources or equivalent monitoring templates
• Familiarity with REST APIs, JSON, and integration workflows
• Experience with cloud platforms: Azure, AWS
• Ability to analyze complex monitoring data and troubleshoot collection issues
• Strong documentation, communication, and team collaboration abilities
• LogicMonitor Certified Professional (LMCP) or equivalent certifications
• Experience with infrastructure automation (Ansible, Terraform, PowerShell)
• Familiarity with modern CI/CD workflows
• Background or familiarity in SRE, DevOps, or monitoring engineering roles
• Knowledge of container monitoring (Kubernetes, Docker)
• Minor experience or awareness of Salesforce CRM to accommodate data entry for LogicMonitor data synchronization
• Experience with ITIL practices and service management frameworks