Senior Manager, EPIC Product Management

Kaiser Permanente is a healthcare organization seeking a Senior Manager for EPIC Product Management. This role is primarily responsible for managing a team to define product strategy and vision, develop product roadmaps, and collaborate with stakeholders to support product adoption and enhance user experience.

Responsibilities:

• Manages designated units by translating business plans into tactical action items; communicating goals and objectives; ensuring all policies and procedures are followed; overseeing the completion of work assignments; assuming responsibility for decision making; aligning team efforts; building accountability for and measuring progress in achieving results; incorporating resources, costs, and forecasts into unit plans; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; partnering with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies; ensuring matrixed resources are fulfilling service or performance requirements across reporting lines; influencing units to operate in alignment with business objectives
• Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; hiring, training, and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst departments; strategically evaluating talent for succession planning; setting performance management guidelines and expectations across units; working closely with employees to set goals and provide open feedback and coaching to drive performance improvement
• Manages a team in defining product strategy and vision, and manages product roadmaps from ideation to launch by making decisions on new products or enhancements to bring to market; reviewing the evaluation of potential business process changes, system impacts, and flow concepts to determine the viability of implementing desired enhancements; ensuring the provision of an end-to-end holistic view of how specific business processes and internal system configurations impact the user experience; reviewing business cases for new products, improvements to existing products, and/or business ventures; defining, managing, and avoiding technical debt as appropriate; managing the development of product enhancements based on validated learnings; ensuring documentation clearly communicates customer/stakeholder needs to the product team; and working with team members to clarify features and requirements as necessary
• Manages the product team and diverse stakeholder groups across the organization throughout the product management life cycle by managing the resolution of inter-squad, cross-product and external dependencies, roadblocks and constraints; collaborating with operations teams and market stakeholders to support product adoption; managing the coordination of training efforts to build readiness for production support and operational readiness teams; leading feature demos for stakeholders; providing product expertise, peer training, and consultation as appropriate; ensuring adherence to enterprise compliance standards; and managing technology risks as appropriate
• Manages internal and external discovery for new and existing products by facilitating partnerships with stakeholders to identify business needs; reviewing recommended marketplace innovations; managing end-user prototyping and validation with support from UX design and research, engineering, and other stakeholders as appropriate; and ensuring learnings are funneled to the product roadmap
• Ensures the ongoing tracking of outcomes and key performance indicators by reviewing KPIs and performance metrics (e.g., speed, quality, etc.); reviewing key metrics and assessing KPI alignment; and managing the development and maintenance of ad hoc reports, status updates, and presentation decks for key stakeholders and leadership
• Manages a product team in the resolution of user problems by ensuring the work backlog is prioritized and balanced across new development, non-functional requirements, and technical work (e.g., maintenance, support, technical debt, etc.); and managing competitive and user research/testing, experimentation, and/or design thinking initiatives

Requirements:

• Bachelors degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field and minimum eight (8) years experience in product management, project management, IT consulting, product development or support, business/system analysis, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement. Advanced degrees may be substituted for a portion of the work experience requirements
• Minimum four (4) years experience working in product management, including product discovery and developing short-term and long-term product strategies
• Minimum three (3) years experience working with agile teams, including familiarity with scrum ceremonies and agile best practices
• Minimum two (2) years experience in strategic planning and building product roadmaps
• Minimum four (4) years experience in a leadership role with or without direct reports
• Master's degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field
• Four (4) years stakeholder management experience