User Experience Researcher

McKesson is a Fortune 10 company focused on making quality healthcare more accessible and affordable. They are seeking a User Experience Researcher to advocate for human-centered product decisions and understand user behavior to evolve their product offerings in the healthcare sector.

Responsibilities:

• Partner with UX Team members, Product, Engineering, Analytics, and Customer Success to identify opportunities in the product experience
• Collaborate daily as a dedicated member of a product team comprised of Product, Engineering, and UX professionals
• Support the product team in product discovery by utilizing research best practices
• Utilize a diverse set of technical skills including survey design, experiment design, quantitative analysis, unmoderated and moderated user research
• Work with Senior team members to design strategy through consideration for long-term product vision and scalable UX patterns and practices
• Actively participate and inform experiments to test hypotheses and assumptions
• Facilitate ideation workshops with product team members to create a collaborative design environment
• Conduct qualitative and quantitative research to inform product strategy and design decision-making
• Become an expert on our users by continually iterating, refining, and testing concepts
• Present research outcomes effectively utilizing compelling storytelling
• Serve as an expert in your product team; champion and enable UX within a growing organization

Requirements:

• 4+ years of experience in UX Research, focused on digital products
• You possess a keen understanding of both quantitative and qualitative research best practices and know when and how to apply each
• You are committed to empowering cross-functional teams to understand and utilize UX best practices
• Comfortable selecting the best methods and techniques to uncover unique insights in a fast-paced environment
• Working understanding of the design process, from discovery to design and evaluation
• Comfortable with and enjoy sharing the responsibility of understanding our users with product stakeholders
• Demonstrated experience working in a complex business environment, including working with cross-functional teams to understand their needs
• You have good written and verbal communication skills and use them to effectively execute research activities and bring stakeholders into the process
• You are learning to balance strategy, research, interaction, and visual design
• You are comfortable with adapting and improving as CoverMyMeds products mature
• Comfortable with product process tools such as Miro, Lucid Chart and FigJam
• Familiarity working in research tools such as UserTesting, User Interviews or Qualtrics
• Aptitude for product analytics tools and behavioral analysis methods
• Experience in healthcare and Specialty medication industries