About this role
Facebook is seeking a Business Test Analyst to coordinate and perform testing for major system enhancements. The role involves acting as a liaison between operations and Information Systems, researching technical production issues, and preparing test data and reports.
Responsibilities:
- Prepares and reviews test data and test matrices for system changes
- Develops test matrices to accurately reflect changes and details expected outcome
- Executes test cases and evaluates test results for errors
- Reports problems through appropriate channels and suggests corrections for a successful implementation
- Utilizes internal and external software necessary to support testing and development of skills
- Researches and documents system problems and assists in their resolution
- Reviews and completes various daily reports to ensure system is performing as expected
- Prepares written reports and analysis, including recommendations pertaining to system functionality
- Utilizes internal and external applications for technical research of system issues
- Functions as a liaison between the production operations areas, other area testers and Information Systems to facilitate communications
- In addition, assists customers and testers with issues that arise both in production and during testing
Requirements:
- High School Diploma or equivalent
- Two years of experience working in related processing support systems
- Familiar with Blue Choice and/or Healthy Blue Medicaid products and benefits
- CSR Desktop
- MHTK
- 1st pass and 2nd pass claims processing experience