Customer Service Representative

Levata is a high-growth, global provider of technology solutions that unlock the power of a world in motion. They are seeking a Customer Service Representative to provide product and service information and resolve customer issues in a fast-paced environment.

Responsibilities:

• Answer customer service calls across multiple storefronts – high-volume
• Respond to customer service emails across multiple storefronts – high-volume
• Engage with customers through live chat
• Proficiency in using CRM (NetSuite & Salesforce), Microsoft Office Applications & phone system – Strong computer skills are required
• Address customer inquiries related to order returns or order issues in a timely, professional manner
• Ensure appropriate resolution to any outstanding order issue is completed
• Address internal department inquiries in a timely, professional manner. Ensure appropriate resolution to any outstanding task is completed
• Document and communicate customer issues and/or complaints at the account level
• Process & approve returns (RMAs) & track RMAs in our system with notes & follow-ups with customers or internal departments to see the RMA closes out properly
• Work with FedEx/UPS/Carriers to resolve delivery issue for customer shipments or returns
• Process & approve RMA replacement sales orders when necessary
• Project management of our custom product sales orders. Communication with customers by email or by phone in a time sensitive manner about customers artwork, order details, & art proofs. Effectively communicate with our production team to see custom orders are produced to customer specifications

Requirements:

• High School Diploma or GED
• Minimum of one years of customer service experience in a Distribution/Warehouse Office Environment
• Phone customer service experience required
• Technology proficient required
• Excellent attention to detail – Pride in accuracy of work quality output
• Timeliness of work -- Ability to quickly assess customer issue and execute resolution in a timely manner
• Strong communication skills written & verbal – Friendly, Professional, Upbeat
• Fast-paced, quick-thinking, multi-task
• Ability to work independently and in a team environment
• NetSuite/Salesforce experience desired