Senior Product Operations Manager

Q4 is an AI-driven IR Ops Platform that helps public companies manage investor relations effectively. The Senior Product Operations Manager will lead improvements in systems, processes, and tools across the Product organization to support growth and enhance product operations.

Responsibilities:

• Manage and drive continuous improvements of the systems, processes, tools and reporting that enables effective discovery, delivery and maintenance of Q4’s world class product portfolio
• Work with R&D and cross-functional leaders to establish visibility into what teams are working on, how they are performing against customer and business impact, timelines, risks and dependencies
• Own the product rituals for cross-functional alignment, accountability and feedback
• Collaborate with cross-functional teams in CX, Finance, Sales & Marketing to disseminate insights leading to data-informed product development
• Conduct analysis and internal communication of key product, financial, customer and operational metrics to provide leadership team with a 360 view of our product health
• Improve team performance and operation through establishing and training teams on best practices
• Utilize data analysis techniques and business intelligence tools to back project recommendations with quantitative evidence

Requirements:

• 5+ plus years experience working in high-performance software development teams
• 3+ years of experience in product operations, product management, go-to-market or project management
• Advanced communication, influencing, relationship and team building skills
• Experience implementing minimum viable processes and influencing team behaviours to improve team productivity
• Entrepreneurial mindset to deliver impact in ambiguous environments, navigate through complexity and manage change
• Strong skills in servant leadership, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
• Working knowledge of product management, analytics, CRM and BI tools (e.g., Jira, Pendo Analytics, Salesforce, Metabase)
• Proficiency with Generative AI tools (e.g., ChatGPT, Claude, or Gemini) to assist with improving and streamlining daily workflows