DEPT® is a Growth Invention company that helps ambitious brands grow faster by operating at the intersection of technology and marketing. The Associate Director, Project Manager will spearhead client-facing initiatives focused on implementing Experience Cloud solutions, managing project planning, and ensuring exceptional customer experience.

Responsibilities:

Act as Lead Consultant on customer engagements that may involve multiple project teams from our client and customer organizations
Clearly understand and communicate customer requirements and integration points in the context of the statement of work
Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs
Manage all day-to-day administrative activities of a given project from inception to closure
Accurately forecast revenue, profitability, margins, bill rates and utilization across projects
Maintain regular communication with both the customer and internal teams and constantly manage customer expectations
Achieve customer satisfaction through successful delivery of defined project scope
Compile customer requests and deployment issues, to provide a feedback channel into our core products
Act as the central client point of contact throughout the life of the project
Capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice
Provide oversight for services engagements to ensure adherence to governance standards and support customer success
Coordinate escalations across multiple teams, including sales, services, and product organization
Identifies partnership opportunities and capitalizes on 'add-on' sales opportunities across projects

Requirements:

Must have experience with one or more Adobe Experience Cloud solutions – most preferred are AEM, AEP
5-7+ years experience as a project manager, including delivering enterprise-scale web applications or analytics implementations
Experience in client facing project management in an agency or professional services environment
Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist
Professional demeanor with a proven ability to lead diverse, multi-functional teams across an organization (e.g., within Adobe) and effectively communicate and influence senior client executives, including CMOs and CXOs
Expert in managing complex, high-traffic service launches and operations, demonstrating superb organizational skills and success in building and leading exceptional, often virtual, teams in ambiguous environments
Prior experience with the launch and operation of a highly available, high traffic internet or mobile service
Proven ability to understand the impact of technical changes, and to articulate high level technical solutions to address business problems
Solid understanding of custom software development processes and engagement methodologies
Practical experience in managing agile development projects is a plus
Ability to manage in an environment of ambiguity with diverse stakeholders
Ability to build strong relationships and generate opportunities for repeat business
Must be able to travel, up to 40-60%
BS/BA Degree or equivalent experience
One of the following certifications: Project Management Professional, Agile, Certified ScrumMaster, PRINCE2, or equivalent
Prior experience with Microsoft Dynamics and Workfront

Project Manager

About this role