Associate Director, Project Manager

DEPT® is a Growth Invention company that helps ambitious brands grow faster by operating at the intersection of technology and marketing. The Associate Director, Project Manager will spearhead client-facing initiatives focused on implementing Experience Cloud solutions, managing project planning, and ensuring exceptional customer experience.

Responsibilities:

• Act as Lead Consultant on customer engagements that may involve multiple project teams from our client and customer organizations
• Clearly understand and communicate customer requirements and integration points in the context of the statement of work
• Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs
• Manage all day-to-day administrative activities of a given project from inception to closure
• Accurately forecast revenue, profitability, margins, bill rates and utilization across projects
• Maintain regular communication with both the customer and internal teams and constantly manage customer expectations
• Achieve customer satisfaction through successful delivery of defined project scope
• Compile customer requests and deployment issues, to provide a feedback channel into our core products
• Act as the central client point of contact throughout the life of the project
• Capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice
• Provide oversight for services engagements to ensure adherence to governance standards and support customer success
• Coordinate escalations across multiple teams, including sales, services, and product organization
• Identifies partnership opportunities and capitalizes on 'add-on' sales opportunities across projects

Requirements:

• Must have experience with one or more Adobe Experience Cloud solutions – most preferred are AEM, AEP
• 5-7+ years experience as a project manager, including delivering enterprise-scale web applications or analytics implementations
• Experience in client facing project management in an agency or professional services environment
• Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist
• Professional demeanor with a proven ability to lead diverse, multi-functional teams across an organization (e.g., within Adobe) and effectively communicate and influence senior client executives, including CMOs and CXOs
• Expert in managing complex, high-traffic service launches and operations, demonstrating superb organizational skills and success in building and leading exceptional, often virtual, teams in ambiguous environments
• Prior experience with the launch and operation of a highly available, high traffic internet or mobile service
• Proven ability to understand the impact of technical changes, and to articulate high level technical solutions to address business problems
• Solid understanding of custom software development processes and engagement methodologies
• Practical experience in managing agile development projects is a plus
• Ability to manage in an environment of ambiguity with diverse stakeholders
• Ability to build strong relationships and generate opportunities for repeat business
• Must be able to travel, up to 40-60%
• BS/BA Degree or equivalent experience
• One of the following certifications: Project Management Professional, Agile, Certified ScrumMaster, PRINCE2, or equivalent
• Prior experience with Microsoft Dynamics and Workfront