Product Manager

Stand Together is a philanthropic community that aids changemakers in addressing America's significant issues. As a Senior Product Manager for Loop, you will lead the strategy and execution of a platform designed to connect vulnerable populations with critical services during crises, collaborating with various partners to enhance service delivery and outcomes.

Responsibilities:

• Deliver a 2026 roadmap that scales Loop to more 211s and pilots peer-informed recommendation flows (“invisible intelligence”)
• Strengthen product analytics and reporting (caller outcomes, connection rates, provider capacity signals) and ship improvements to the provider reports and dashboards
• Run discovery with 211 leadership and front-line specialists; validate/prioritize features that improve referral success and follow-up quality
• Stand up an experiment pipeline (hypothesis → metric → test → decision) for messaging, workflows, and matching logic
• Own Loop’s multi-quarter roadmap aligned to STF’s mission and 211 partner goals
• Translate strategy into clear outcomes, themes, and prioritize bets with measurable impact
• Write crisp PRDs and acceptance criteria; break work into thin slices that deliver value early and often
• Balance user impact, technical feasibility, and data leverage (feedback, capacity, outcomes)
• Lead recurring discovery/feedback sessions with 211 teams (specialists, supervisors, execs)
• Communicate progress, decisions, and learnings to STF leadership and partner 211s
• Define and monitor North Star and guardrail metrics (e.g., response rate, connection rate, time-to-help, opt-in follow-ups, provider signal freshness, recommendation adoption)
• Partner with data/engineering to instrument analytics and ship insights to 211s and providers
• Track the service-navigation space and adjacent tools; identify partnership and differentiation opportunities informed by Loop’s unique dataset
• Facilitate scrum ceremonies for the Loop team (planning, stand-ups, retros) and maintain a healthy backlog in partnership with the Eng Lead/TPM
• Coordinate releases and QA readiness; drive crisp, low-overhead execution

Requirements:

• 5+ years in product management delivering B2B2C/B2C platform products; evidence of outcome-oriented roadmapping and shipping impactful products
• Strong discovery skills with operational partners (contact centers, government, nonprofits, vendor-management, or similar)
• Fluency with product analytics and experimentation (A/B tests, cohort analysis, metric design)
• Excellent written communication (clear PRDs, stakeholder updates, decision memos)
• Comfortable facilitating agile rituals and collaborating deeply with engineers and data teams
• Enthusiasm to contribute to Stand Together's vision and principled approach to solving problems, and a commitment to stewarding our culture, which champions values including transformation and innovation, entrepreneurialism, humility, and respect
• Background in data products (outcomes, capacity, provider performance) and programmatic AI (LLM summarization, ranking, or recommendations)
• Experience with two-sided marketplaces, search/recommendation systems, or CRM integrations in public-interest tech