Business Development Analyst

MasterCorp, Inc. is a leader in the hospitality industry providing exceptional service and innovative solutions. The Business Development Analyst is responsible for driving growth initiatives and supporting strategic projects, focusing on Salesforce programming and implementation to support business objectives.

Responsibilities:

• Support the SalesForce System
• The Business Development Analyst supports the analysis, documentation, and implementation of Salesforce-based solutions within a collaborative delivery environment
• This role works under the guidance of the Business Development team and assists in translating business needs into clear requirements and user stories
• The Business Development Analyst develops foundational experience in Salesforce functionality and stakeholder collaboration while contributing to the successful delivery of enterprise Salesforce solutions
• Assist in gathering, documenting, and validating business requirements during discovery and refinement activities
• Support the translation of business needs into functional requirements, epics, and user stories with defined acceptance criteria
• Assist in mapping business processes and documenting current and future workflows
• Support documentation of requirements in user stories and related artifacts
• Support backlog refinement by updating user stories, acceptance criteria, and documentation as needed
• Assist with testing activities including system testing, regression testing, and User Acceptance Testing (UAT)
• Help document test cases, track defects, and support validation of fixes
• Support the creation of project deliverables including user guides, quick reference materials, training aids, and test documentation
• Assist with end-user training sessions and stakeholder walkthroughs
• Create basic wireframes, process diagrams, and visual flows under guidance
• Support the Business Development Function
• Develop and maintain Salesforce reports and dashboards to support sales and marketing teams
• Write clear and concise reports to communicate data insights and support business objectives
• Lead and support Business Development initiatives and implementation projects, ensuring smooth integration of customer solutions
• Participate in the end-to-end bid management process, including document preparation and technical input
• Collaborate with cross-functional teams to ensure requirements are met in all business development and bid submissions

Requirements:

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field (or equivalent experience)
• Minimum work experience: 3 years of experience as a Business Analyst with end-to-end Salesforce implementation experience
• Demonstrated experience with Salesforce programming and report customization
• Proven ability to write clear, structured reports for various audiences
• Strong MS Excel skills – formulas and visual graphics
• Strong technical, analytical and quantitative skills
• Strong computer, verbal, and written skills
• Ability to exercise sound judgment in evaluating situations and making decisions
• Strong organizational skills (team orientation, flexible, adaptable)
• Assertive with the ability to work well in a fast-changing environment
• Minimum of three (3) years of experience with P&L exposure preferred
• Understanding of financial information including budgeting and job costing preferred