Senior Solutions Engineer, Enterprise & Strategic

Fundraise Up is a global fundraising platform dedicated to making donations to nonprofits fast and accessible. They are seeking a Senior Solutions Engineer to handle client implementations post-sales, focusing on onboarding, technical consulting, and creating customized solutions to enhance client revenue generation.

Responsibilities:

• Drive and oversee large-scale enterprise implementation projects from kickoff to go-live, managing scope, timelines, stakeholders, and risks to ensure successful implementations and customer satisfaction
• Design, architect, and implement effective solutions that meet the unique needs and challenges of nonprofit organizations
• Work closely with Sales, Presales, and Customer Success teams to develop strategies to drive revenue growth and ensure alignment for successful execution of projects
• Collaborate with Product teams to ensure customer feedback is incorporated into product development
• Develop and maintain relationships with key customer stakeholders, and partners including C-level executives

Requirements:

• 8+ years demonstrated success in implementation, post-sales engineering or solutions consulting within a SaaS organization; experience with nonprofit tech and/or nonprofit data migration a huge plus
• Strong technical skills with experience in middleware solutions (i.e. Zapier), data management (i.e. Salesforce/Hubspot integrations), web analytics, and web development
• Strategic business mindset with the ability to connect operational decisions to downstream revenue outcomes
• Excellent communication and presentation skills, with the ability to communicate with technical and non-technical stakeholders
• Proven ability to develop and maintain relationships with customers and internal stakeholders
• Ability to work in a fast-paced, hyper-growth, and dynamic environment
• Strong problem-solving skills, with the ability to solve complex technical problems creatively